Visitor Services Assistant
About The Position
The Visitor Services Assistant is the principal liaison with visitors, responsible for greeting the public, engaging visitors with information and commentary, collecting visitor data and statistics and selling tickets and memberships. This position also assists the Visitor Services Supervisor and the Head of Visitor Services, helps with other museum programs and projects, and provides front desk visitor services throughout the properties. The candidate must be flexible with his/her work schedule for the purpose of supporting HNOC events and meetings. This is a full-time position, with scheduling centered around the operating hours of the museum, which includes weekends but excludes Mondays.
Requirements
- High school diploma or GED equivalent
- Working and communicating with the public
- Sincere and sustained interest in the history of New Orleans and Louisiana.
- Exceptional communication skills.
- Exceptional customer service skills.
- Ability to accurately handle cash.
- Ability to learn and retain substantial amounts of historical information.
- Ability to work as part of a team and collaborate with others as well as demonstrated ability to work independently.
- Ability to be flexible and responsive to an evolving work environment.
- Ability to learn and use job-related software.
- Attention to detail and organizational skills.
- Ability to make decisions and respond to critical situations.
- Good physical condition with ability to lift 25 pounds.
Nice To Haves
- Bachelor’s degree in history or related field.
- Proficiency in a foreign language (for example: French, Spanish, German, or Vietnamese).
Responsibilities
- Welcome visitors to HNOC. Politely and efficiently answer questions and provide information to visitors.
- Participate in ongoing training to learn exhibition content and new information. Engage with visitors in multiple ways to share content and knowledge.
- Monitor all exhibition, orientation and other public spaces to ensure collections remain secure and that facility issues are documented via an internal reporting system.
- Accurately collect visitor statistics and other information related to the visitor experience. Provide this data electronically, in writing and verbally to colleagues.
- Act as principal liaison when on the ticketing desk, carrying out such duties as welcoming visitors, answering questions and providing information, issuing and scanning tickets through Tessitura software, answering the telephone and directing calls to the appropriate staff, selling memberships and tours, handling cash/commerce transactions and reporting problems and other concerns via the Kace software system
- Assist the Visitor Services Supervisor and/or the Head of Visitor Services as needed.
- Other duties as assigned.
Benefits
- Competitive salary
- Medical, dental and vision insurance for employees and dependents (children and opposite or same sex spouse/domestic partners). Medical insurance includes treatment for gender dysphoria.
- Life, long term disability, and AD&D insurance
- Voluntary additional life insurance, critical illness insurance, and accident insurance
- Employee Assistance Program
- Flexible Spending Account
- Professional development and tuition assistance
- Paid parental leave
- Paid time off and paid holidays
- Gym membership
- Parking reimbursement
- Work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
