Visitor Services Lead

Duke Careers•Durham, NC

1d•$21 - $29•Onsite

About The Position

The Nasher Museum of Art at Duke University is seeking a Visitor Services Lead to join their team. This role is crucial in shaping the visitor experience in a space that champions contemporary art and elevates historically underrepresented voices. The Visitor Services Lead will be at the heart of the guest experience, leading a team, refining operations, and ensuring every visitor feels welcomed, informed, and inspired. This is an onsite position, Tuesday through Saturday, from 8:30 am to 5:00 pm. Duke University is a leading research university located in Durham, North Carolina, and is a major employer in the region. The Nasher Museum is celebrating 20 years of exhibitions and collections.

Requirements

2+ years of customer service
Supervisory experience is a must
Museum experience
Work requires knowledge of basic customer service and communications principles normally acquired through two years of postsecondary education.
Strong communication and interpersonal skills
Flexibility to work weekends and special events
A passion for engaging diverse audiences
Experience with Microsoft Office
Valid driver’s license
Must be reliable, responsible, proactive, and communicative
Strong desire to interact with the public and assist visitors from diverse backgrounds
Ability to remain courteous, professional, patient, and respectful at all times
Ability to lead by example and work collaboratively with museum staff
Willingness to participate in ongoing training and departmental meetings
Commitment to ADA standards and inclusive practices
Comfortable using survey tools like Qualtrics and managing feedback systems
Ability to manage inventory and maintain organized workspaces
Must be able to operate a golf cart and assist guests with mobility challenges

Nice To Haves

Adobe InDesign a plus
Art History or Visual Arts background preferred
Bilingual skills welcomed

Responsibilities

Lead Daily Operations: Open and close the museum, manage signage and promotional materials, monitor phone lines, and maintain visitor count records.
Supervise Visitor Services Representatives: Coordinate schedules, assign tasks, lead onboarding and training, and support performance development.
Deliver Exceptional Customer Service: Share exhibition and event details, assist guests with special needs, enforce policies, and collaborate across departments to enhance engagement.
Support Educational and Exhibition Programs: Attend trainings, research artists, and stay current on exhibitions to enrich visitor interactions.
Promote Accessibility: Ensure ADA compliance, operate mobility support services, and provide accessible exhibition materials.
Maintain Safety and Cleanliness: Monitor public spaces, coordinate with housekeeping, and ensure gallery materials are presentable.
Take on additional responsibilities that support the museum’s mission and daily operations.