Visitor Experience Lead

Stanley Black & Decker•Towson, MD

12h•Onsite

About The Position

We are seeking a highly organized and customer-focused Lead, Visitor Experience to support the delivery of exceptional experiences at the Experience & Innovation Center (XIC), located at the Stanley Black & Decker Tools & Outdoor headquarters in Towson, MD. Operating within a dynamic corporate environment, this role serves as the front line of hospitality and experience execution—ensuring seamless, high-quality delivery. This role is responsible ensuring every event/meeting reflects best-in-class service and brand standards.

Requirements

Associate or bachelor's degree in Hospitality, Event Planning, Business, or related field preferred
3-5+ years of experience in hospitality, concierge services, or customer experience within a corporate or high-touch environment
Proven ability to engage professionally and collaboratively across various levels within organizations demonstrating strong communication and interpersonal skills
Solid understanding of hospitality operations and onsite experience delivery, including Visitor services and environment readiness
Demonstrated ability to translate event plans into seamless, high-quality onsite execution
Proven ability to collaborate across cross-functional teams
Strong organizational, multitasking, and real-time problem-solving skills in dynamic environments
Proficiency with Microsoft Office Suite, including Outlook, Excel PowerPoint, and Word.
Ability to stand and walk for extended periods throughout the workday as needed.
Ability to lift, carry, and move materials or boxes weighing around 25 pounds.

Responsibilities

Manage multiple events/meetings simultaneously, ensuring all deadlines and quality standards are met.
Serve as the main point of contact for hospitality inquiries, requests, and concerns.
Coordinate all logistical aspects, including room set-up, audio-visual requirements, transportation, security, and communications.
Prepare and distribute all materials; collaborate with vendors to design and produce printed collateral
Conduct site searches as needed; coordinate RFPs, summarize responses, and present options (hotel descriptions, availability, rates, web/brochure samples, airport access, etc.) for review.
Source and manage support vendors (including but not limited to AV, special events, and temporary staff); act as liaison to communicate event/meeting specifications and oversee execution and delivery.
Ensure all sourcing requests and expenses are compliant with organizational policies, guidelines, and approval procedures.
Maintain current knowledge of local attractions, events, and hospitality trends to enhance Visitor experiences.
Prepare detailed itineraries and event schedules.