Visitor Experience Coordinator

Stanley Black & Decker•Towson, MD

10h•Onsite

About The Position

The Visitor Experience Coordinator is a highly visible, customer-facing role that serves as the first point of contact at the Experience & Innovation Center (XIC). This position is responsible for ensuring a welcoming, professional, and well-orchestrated environment, supporting hospitality services, visitor engagement, day-of event execution, and overall facility readiness. The ideal candidate is a service-oriented professional who thrives in a fast-paced environment, values hospitality, and takes pride in delivering a polished and professional experience.

Requirements

Associate or bachelor's degree in Hospitality, Event Planning, Business, or related field preferred.
1-2+ years of experience in hospitality, concierge services, or customer experience within a corporate or high-touch environment.
Impeccable customer service values and a professional, welcoming demeanor.
Strong organizational skills with the ability to manage multiple priorities effectively with a strong sense of urgency.
Strong verbal, written, and interpersonal communication skills.
Attention to detail and commitment to maintaining high standards of presentation, service, and confidentiality.
Ability to stand and walk for extended periods throughout the workday as needed.
Ability to lift, carry, and move materials or boxes weighing around 25 pounds.
Proficiency with Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Word.

Responsibilities

Ensure day-of experience by preparing the reception area, coordinating materials, managing the check-in process and assisting with catering setup, refreshment stations, and post-event reset.
Support overall facility readiness by ensuring office spaces, common areas, and experience environments are organized, stocked, and show ready.
Maintain hospitality stations, including coffee bars, beverage & snack areas, kitchen spaces, and shared environments, ensuring consistent readiness, cleanliness, and presentation standards.
Own inventory and replenishment of hospitality, office, and facility supplies, including coordination with vendors, monitoring of product quality and expiration, and upkeep of storage and supply areas.
Maintain office and facility environments, including office storage areas, supply cabinets, and shared operational resources.
Provide administrative and operational support, including managing calendars, travel, expense reports, maintenance tickets, and incoming/outgoing mail & deliveries.