Visitor Experience Coordinator

Stanley Black & Decker, Inc.•Towson, MD

2d•$51,700 - $83,300•Onsite

About The Position

We are seeking a highly organized and service-oriented Coordinator, Visitor Experience to support the delivery of exceptional experiences at the Experience & Innovation Center (XIC), located at the Stanley Black & Decker Tools & Outdoor headquarters in Towson, MD. This highly visible, customer-facing role serves as the first contact point when entering the Experience & Innovation Center, ensuring a welcoming, professional, and well-orchestrated environment. The Coordinator plays a critical role in supporting hospitality services, visitor engagement, day-of event execution, and overall facility readiness. This role is ideal for a service-oriented professional who thrives in a fast-paced environment, values hospitality, and takes pride in delivering a polished and professional experience for our visitors.

Requirements

Associate or bachelor's degree in Hospitality, Event Planning, Business, or related field preferred
1-2+ years of experience in hospitality, concierge services, or customer experience within a corporate or high-touch environment
Impeccable customer service values and a professional, welcoming demeanor.
Strong organizational skills with the ability to manage multiple priorities effectively with strong sense of urgency
Strong verbal, written, and interpersonal communication skills.
Attention to detail and commitment to maintaining high standards of presentation, service, and confidentiality.
Ability to stand and walk for extended periods throughout the workday as needed
Ability to lift, carry, and move materials or boxes weighing around 25 pounds.
Proficiency with Microsoft Office Suite, including Outlook, Excel PowerPoint, and Word.

Responsibilities

Ensure day-of experience by preparing the reception area, coordinating materials, managing the check-in process and assisting with catering setup, refreshment stations, and post-event reset
Support overall facility readiness by ensuring offices spaces, common areas, and experience environments are organized, stocked, and show ready.
Maintain hospitality stations, including coffee bars, beverage & snack areas, kitchen spaces, and shared environments, ensuring consistent readiness, cleanliness, and presentation standards
Own inventory and replenishment of hospitality, office, and facility supplies, including coordination with vendors, monitoring of product quality and expiration, and upkeep of storage and supply areas
Maintain office and facility environments, including office storage areas. supply cabinets, and shared operational resources
Provide administrative and operational support, calendars, travels, expense reports, maintenance tickets, including incoming and outgoing mail & deliveries,etc.