Visitor Services Associate

Louisiana Childrens Museum•New Orleans, LA

2d•Onsite

About The Position

At LCM, play is serious business—and we’re on a mission to show every child that they matter. From splashing along the Mississippi River to creating masterpieces in the Studio in the Park, we believe learning happens best when curiosity leads the way. Working here means being part of a team that strengthens families, sparks imagination, and creates unforgettable moments every single day. The Visitor Services Associate (VSA) is a frontline ambassador for LCM, setting the tone for every museum visit. VSAs welcome each visitor with warmth, share information about programming and events, and process all transactions including admissions, memberships, birthday parties, and field trips. They ensure every family feels valued and supported while creating a smooth and joyful guest experience.

Requirements

High school diploma or equivalent
1+ years of cash handling and credit card transaction experience
1+ year of sales, customer service, or hospitality experience
1+ year of POS system experience
Proficiency in Microsoft Office 365
Strong customer service, communication, and multi-tasking skills
Open availability, weekends, some holidays

Responsibilities

Promote LCM’s culture and brand by creating a playful, positive, and welcoming environment.
Greet families with warmth and enthusiasm, sharing museum information efficiently and engagingly.
Foster strong relationships with members by greeting families by name and personalizing the experience.
Orient new visitors to exhibits, programs, and daily schedules.
Direct guests to the Museum Store, Acorn Café, and nearby attractions.
Process admissions, memberships, birthday party, and field trip transactions using the POS system.
Handle cash.
Upsell memberships to families and visitors.
Maintain accurate records of all daily sales.
Open and close registers, assemble bank deposits, and prepare change orders.
Monitor the museum entrance and atrium area.
Serve as the reception desk for administrative offices: greet board members, partners, and guests.
Answer phones, direct calls, and manage package deliveries.
Assist the Education team with visitor surveys, zip code collection, and evaluation projects.
Work closely with Museum Experience staff, Play Facilitators, Marketing & Sales, Birthday Hosts, and Group Experience Supervisor.
Attend monthly staff meetings and participate in ongoing training.
Perform other responsibilities as assigned.