Events & Visitor Services Associate

The Trustees of Reservations • Lincoln, MA

6d • Onsite

About The Position

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the Massachusetts' premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org .

As an Events & Visitor Services Associate, you will work to further the mission of The Trustees and preserve our special place forever by providing superior customer service during each daily visit, program, and event. We are looking for a personable and confident professional who enjoys working with people! As an Events & Visitor Services Associate, you have the opportunity to work throughout deCordova Sculpture Park & Museum, including at the visitor station, front desk, and during public and private events. In addition to these everyday roles, Associates assist with a variety of activities including security, cross department assistance, and special events support.

Requirements

• Associate’s degree or equivalent work experience.
• 1+ years of experience working with events and facilitating operations.
• Flexible schedule including nights and weekends.
• Some events end at 11pm, shifts may extend to 12am-1am on some weekends.
• Exercise good judgment and decision-making skills, and the ability to manage time effectively and prioritize meeting deadlines is required.
• Effective and concise communication skills, both in person and with written materials.
• Ability to respond to escalated situations and behaviors in a calm and rational manner and think on your feet to solve problems and troubleshoot under pressure.
• Excellent external and internal customer service skills.
• Must be personable and enjoy working with people using patience, courtesy, and kindness.
• Attention to detail is imperative.
• Ability to work independently while following policies and directions.
• Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
• A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy.
• A satisfactory criminal background (CORI) check.

Nice To Haves

• Public facing customer service experience is preferred.
• Experience with AV systems is preferred.
• Experience working in catering or facilities management is preferred.

Responsibilities

• Efficiently facilitate initial admission sales or check-in.
• Offer relevant information to orient visitors to the property and set expectations for their visit.
• Communicate arrival of deliveries, appointments, etc. to the appropriate staff members.
• Support Public and Private Events as needed based on information provided.
• Provide visitors with a warm welcome and offer guidance as needed.
• Facilitate group admission payment and membership purchases.
• Manage external calls to the museum in a professional manner.
• Forward calls as needed to appropriate staff members.
• Address visitor questions directly whenever possible.
• Contact the person who can help when not possible.
• Provide internal customer service to deCordova and Trustees’ staff members.
• Oversee guest interactions with exhibitions in the sculpture park and museum.
• Provide a warm welcome to guests entering museum building.
• Ensure museum policies are followed and respectfully address errant behavior.
• Assist with various activities throughout the museum campus as needed including but not limited to tours, events, and deliveries.
• Review Event Orders to understand specific needs for each event.
• Placing Event-Related Signage and additional stanchions and/or signage.
• Greet and direct vendors.
• Occasional setup support.
• Maintaining deCordova security, cleanliness, and customer service standards throughout the duration of events.
• Assist with various tasks to ensure a smooth event at the discretion of the event manager.

Benefits

• Sick time: Prorated by length of service
• Vacation time: Prorated by length of service
• 12 observed holidays, 3 floating
• Massachusetts Paid Family Medical Leave
• Employee Assistance Program: Free access to a confidential service that helps employees and their communities with personal and work-related issues, such as mental health support, counseling, and financial advice.
• Reciprocity: Enjoy access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff, Volunteers and Interns.
• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree