Visitor Services Assistant - Buffalo Bill Museum
About The Position
The Buffalo Bill Museum is seeking a part-time Visitor Services Assistant to welcome and orient guests, process admission sales, provide general administrative support for museum operations, and assist with interpretation, educational programs, outreach, and social media. This role is perfect for an outgoing, detail-oriented individual who loves history and community engagement. The museum collects, preserves, and interprets artifacts and archival materials associated with William F. "Buffalo Bill" Cody, the Wild West show, and the diverse performers who toured nationally and internationally with the show. We are a small museum with a collection of 9,000 items that are of interest to the public, collectors, and scholars. We attract local, national, and international visitors, and have a high visitation rate in comparison to the size of our staff and building footprint.
Requirements
- Graduation from high school or the possession of a GED, HiSET, or TASC Certificate.
- One (1) year of clerical experience.
- A valid driver's license
Nice To Haves
- An interest in history
- Experience working at a museum, cultural or natural history site
- Experience in cash handling, point-of-sale operations and payment processing
- Experience in assisting in the research, planning, and presentation of a variety of place-based, curriculum-aligned history and cultural resource programs for diverse audiences, including K-12 students, adults, and Seniors.
- Certified Interpretive Guide certificate through the National Association for Interpretation or willingness to complete once hired
- Basic experience using PastPerfect or another artifact collections database
- Experience providing direct customer service in person, by phone, and via email
- Ability to communicate effectively with diverse audiences while maintaining a professional demeanor
- Bilingual skills in Spanish
Responsibilities
- Serve as the first point of contact for visitors to the Buffalo Bill Museum
- Interact with the public and internal customers in person, by phone and by email in a professional, courteous manner
- Answer questions related to the Buffalo Bill Museum and history and assist visitors with research requests
- Operate the cash register, balance out the register, and prepare reports
- Keep brochures and foreign language translation guides stocked
- Open and close the museum
- Monitor security cameras, contact park rangers or law enforcement in case of an emergency
- Assist with event preparation, educational programs, and community outreach
- Present short interpretive programs onsite
- Create content for social media following museum’s social media plan
- Create program props, worksheets, handouts, other audio/visual aids, and computer-generated presentations to enhance education and interpretive programs
- Assist with collections database, which may include photographing artifacts and scanning archival materials
Benefits
- Eligible to enroll in the City and County of Denver’s 457b retirement plan.
- Bilingual services stipend of $50.00 per pay period for Spanish speakers.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
