Visitor Experience Ticket Concierge

Brooklyn Museum•Brooklyn, NY

10h•Onsite

About The Position

The Brooklyn Museum is seeking a Visitor Experience Ticket Concierge to support Membership and Visitor Experience as part of the Visitor Experience Team. The role handles visitor inquiries by phone and email, including ticket rebooking requests, and helps visitors access accurate information about the Museum and its services. The successful candidate is friendly, dependable, adaptable, and comfortable working in a fast-paced, team-oriented environment while helping create a welcoming and supportive visitor experience. This is a temporary, part-time position lasting through March 7, 2027, for the duration of the special exhibition Art of Manga. The minimum schedule is four days per week, totaling 28 hours, with Saturday and Sunday shifts mandatory and a third day to be determined. First Saturday events and quarterly training sessions are mandatory shifts. Additional hours may be assigned or requested for special Museum events. The position is based in Brooklyn, New York. The listed salary is $26.00.

Requirements

Strong customer service skills in a fast-paced, public-facing environment.
Strong verbal and written communication skills, with the ability to communicate clearly, warmly, and professionally.
Excellent interpersonal skills and a positive, solutions-oriented approach.
Ability to manage a high volume of inquiries while maintaining accuracy, patience, and attention to detail.
Strong problem-solving skills and the ability to exercise sound judgment and initiative.
Ability to learn, understand, and accurately communicate detailed ticketing policies and procedures.
Ability to work collaboratively and contribute positively to a team environment.
Commitment to creating an inclusive, welcoming, and accessible environment for all visitors.
Ability to communicate Museum policies in a friendly but firm manner while supporting a safe and respectful environment for all guests.
High school diploma or equivalent.
Ability to stand for extended periods and lift up to 20 pounds, as needed.
Availability to work at least four days and 28 hours per week, including mandatory Saturday and Sunday shifts, First Saturday events, and quarterly training sessions.

Nice To Haves

Experience with Tessitura or another ticketing or point-of-sale system.
Interest in the arts, museums, or cultural institutions.
Familiarity with Brooklyn Museum exhibitions and programming.
Fluency in a language other than English.

Responsibilities

Respond to a high volume of phone calls and voicemails from prospective and current visitors through the Museum’s special exhibition hotline.
Provide accurate, courteous information about ticketing, exhibitions, programming, events, Membership, Museum policies, hours, and visitor services using established resources and procedures.
Respond to visitor emails, including ticket rebooking requests, general inquiries, and other customer service needs.
Process ticket rebooking requests according to established Museum policies and procedures.
Identify inquiries that should be referred to other departments and route them appropriately.
Support Front-of-House team members with sales of Museum admission, event tickets, and Memberships using the Museum’s point-of-sale system.
Process cash and credit card transactions accurately and follow established cash-handling and ticketing procedures.
Maintain up-to-date knowledge of Museum exhibitions, programming, events, Membership benefits, ticketing policies, and operational updates.
Assist visitors with website navigation and locating relevant online information.
Communicate Museum policies clearly, warmly, and professionally.
Participate in daily Morning Meetings and review shift notes to stay informed about operations, visitor needs, and departmental updates.
Collaborate with colleagues across Visitor Experience and other departments to resolve visitor questions and provide a seamless customer experience.
Perform other duties reasonably related to the responsibilities described above.

Benefits

Medical, dental, vision, and life insurance.
401(k) Savings Plan and Pension Plan.
Paid time off, including annual vacation leave, sick leave, and 13 Museum holidays.
Short-term and long-term disability coverage.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) for eligible pre-tax health care, dependent care, and commuter expenses.
Employee Assistance Program.
Free admission to various NYC museums and cultural institutions.
Early access to Museum exhibitions.
Invitations to staff-only programs, tours, and on-site engagement events.
Opportunities to participate in community initiatives and Museum programs.
40% discount for staff in Museum shops.
20% discount at the Museum café.