Visitor Experience Associate - FT

Vizcaya Museum and Gardens Trust Inc • Miami, FL

1d • Onsite

About The Position

Vizcaya Museum and Gardens, a National Historic Landmark and accredited museum in Miami, Florida, is seeking a Visitor Experience Associate. This role involves processing sales, welcoming visitors, and informing them about available experiences at the Admissions Booth and Main House entry. Associates will also engage visitors and provide customer service at various posts throughout the estate, both indoors and outdoors. The position is part of the Visitor Experience Department and reports to a Visitor Experience Manager. Vizcaya is owned by Miami-Dade County and operated by the Vizcaya Museum and Gardens Trust, Inc., with a mission to preserve cultural and environmental resources and a vision to be an enduring, inclusive, and innovative place that inspires people to embrace cultural vitality and environmental sustainability.

Requirements

• At least 1 year of work experience in a customer service field.
• High school diploma or equivalent.
• Positive attitude, good interpersonal skills, flexibility and commitment to collaboration, customer service, strategy and innovation.
• English fluency.

Nice To Haves

• Spanish, Haitian Creole and other language skills.

Responsibilities

• Provide excellent customer service to those visiting or contacting Vizcaya by phone or email.
• Operate Vizcaya’s ticketing system to process sales for general admission, group tours, programs, memberships, and select merchandise and permits.
• Conduct daily opening and closing procedures, and attend regular on-shift team meetings.
• Orient visitors to specific onsite activities, resources and accommodations according to Vizcaya’s procedures (permit programs, audio tours, service animals, etc.).
• Support ongoing visitor studies by collecting feedback or conducting surveys.
• Support set up and breakdown of pop-up admissions, registration or sales posts during regular operations, special events or programs.
• Adhere to the museum’s uniform policy and/or guidelines and maintain a professional, neat appearance.
• Attend optional and mandatory continuing education trainings related to job duties and career development.

Benefits

• Generous paid leave
• Retirement benefits
• Robust medical and other insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED