Visitor Experience Associate - FT

Vizcaya Museum and Gardens Trust Inc•Miami, FL

About The Position

Vizcaya Museum and Gardens is hiring a full-time Visitor Experience Associate for its Visitor Experience Department. Associates process sales, welcome visitors, and explain available experiences at the Admissions Booth and Main House. They also engage visitors and provide customer service at assigned locations throughout the indoor and outdoor areas of the estate. The position reports to a Visitor Experience Manager. Vizcaya is a National Historic Landmark and accredited museum in Miami, Florida. It is owned by Miami-Dade County and operated by the nonprofit Vizcaya Museum and Gardens Trust, Inc. Its mission is to preserve the estate’s cultural and environmental resources and engage people in connecting with the past, understanding the present, and shaping the future. This is a full-time, hourly position scheduled for 40 hours per week. The stated salary for employees meeting the position requirements is $19 per hour. The work primarily involves interaction with the public and other community and organizational constituents, both on and off site. Vizcaya is a non-smoking environment.

Requirements

At least one year of work experience in a customer service field.
High school diploma or equivalent.
English fluency.
Positive attitude, good interpersonal skills, flexibility, and commitment to collaboration, customer service, strategy, and innovation.

Nice To Haves

Spanish, Haitian Creole, or other language skills.
Additional relevant work experience, training, and education.

Responsibilities

Provide customer service to people visiting or contacting Vizcaya by phone or email.
Operate the ticketing system to process sales for general admission, group tours, programs, memberships, selected merchandise, and permits.
Conduct daily opening and closing procedures and attend regular on-shift team meetings.
Orient visitors to onsite activities, resources, and accommodations in accordance with Vizcaya procedures, including permit programs, audio tours, and service animals.
Support visitor studies by collecting feedback or conducting surveys.
Set up and break down pop-up admissions, registration, or sales posts during regular operations, special events, and programs.
Follow the museum’s uniform policy or guidelines and maintain a professional, neat appearance.
Attend optional and mandatory continuing education trainings related to job duties and career development.