Visitor Experience Representative

Bishop Museum • HONOLULU, HI

14h • Onsite

About The Position

The Visitor Experience Representative plays a key role in elevating the visitor experience at Bishop Museum. As the first point of contact for visitors, this role assists with ticketing, responds to inquiries, provides information, and helps ensure a smooth and enjoyable visit from beginning to end. The position also supports daily museum operations and public programs and events.

This is a full-time, hourly, non-exempt, on-site position for an incumbent who resides on the island of O‘ahu. Evening and weekend work is required, including Sunday availability from 8:30 a.m. to 5:00 p.m. The starting rate of pay is $17.50 per hour. No direct reports.

Requirements

• High school diploma required.
• At least 2 years of experience in customer service, hospitality, or a similar field.
• At least 1 year of experience with a point-of-sale (POS) system for ticketing and admissions.
• Must reside on the island of O‘ahu because the position is on site.
• Flexibility to work evenings and weekends; Sunday availability from 8:30 a.m. to 5:00 p.m. is required.
• Valid Hawai‘i Driver’s License.
• Ability to stand or move around for extended periods and work in low-lit areas.

Nice To Haves

• Bachelor’s degree in Business Administration, Travel Industry Management, or a similar field.
• Experience with Altru or a similar POS system.
• Familiarity with Hawaiian or Pacific culture and history.
• CPR, First Aid, and AED certification.
• Proficiency in one or more additional languages, especially for communicating with diverse visitor populations.

Responsibilities

• Greet visitors in person and through various communication channels, and provide information about exhibits, programs, operating hours, admission prices, and amenities.
• Execute opening and closing procedures, monitor entrance and exit flow, and manage guest queues.
• Assist with general and special admissions and address issues or concerns in a friendly and professional manner.
• Respond to guest inquiries, feedback, and complaints, collaborating with relevant departments to address concerns or requests.
• Ensure compliance with safety procedures, policies, and guidelines during guest interactions.
• Work with the Reservationist to confirm, execute, and follow up on reservations for public programs and events.
• Assist with greeting groups at the direction of the Reservationist.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED