Visitor Management Representative

Baptist Healthcare System•Lexington, KY

About The Position

The Visitor Management Representative provides customer service while supporting the hospital’s physical security and visitor management program. This position is the first point of contact for patients, visitors, vendors, contractors, volunteers, and guests entering the facility. The representative verifies visitor identity, screens visitors seeking access to secured areas, and ensures compliance with hospital security and visitation policies. The role also includes monitoring security cameras at facility entry points and designated work-unit entrances, and working with Security to identify hazards and potential threats. When needed, the representative promptly notifies Security, the Clinical House Supervisor, Emergency Services, or other appropriate parties. The role is part of the PBX/Switchboard Department, the hospital’s central communications hub, which provides 24/7 support and handles incoming calls, emergency communications, overhead paging, and critical notifications. The posting lists both part-time second-shift and part-time day positions.

Requirements

High school diploma or equivalent.
One year of related experience.

Responsibilities

Welcome patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner.
Provide customer service while maintaining security awareness.
Answer questions and provide directions throughout the hospital.
Assist visitors with wayfinding and general hospital information.
Resolve routine visitor concerns and refer complex issues to Security or department leadership.
Maintain a calm, respectful, and service-oriented environment for visitors.
Enforce hospital visitation policies for patient units and the facility.
Verify visitor authorization for restricted nursing units.
Deny entry when visitors do not meet established security or visitation requirements.
Monitor security cameras at facility entry points and entrances to the designated unit of work.
Work with Security to identify hazards and potential security threats.
Promptly notify Security, the Clinical House Supervisor, Emergency Services, or other appropriate parties when necessary.