Visitor Services Representative I

Mass Audubon•Boston, MA

5d•$20 - $23

About The Position

Mass Audubon’s Boston Nature Center & Wildlife Sanctuary is seeking a Visitor Services Representative to perform day-to-day visitor engagement operations and help ensure a positive, welcoming, enriching, and safe experience for members, visitors, and guests. The role provides customer service in person and by phone; orients visitors to the sanctuary; directs them around the property and trails; answers questions about events and programs; monitors the building and grounds; promotes Mass Audubon membership; and educates guests about the organization. The representative serves as a welcoming, customer-oriented ambassador for Mass Audubon’s properties, programs, and mission. This is a year-round, part-time position of approximately 18 hours per week, with one weekend day scheduled from 10:00 a.m. to 4:00 p.m. The pay range is $20.00–$23.00 per hour, with the actual rate based on experience and qualifications. The position earns vacation time and receives paid holidays. Employees must successfully complete CORI and SORI background checks; a motor vehicle record check is required if applicable.

Requirements

Must be at least 21 years of age.
Have a driver’s license and the ability to drive Mass Audubon vehicles.
Have excellent people skills and enthusiasm for working in a team environment.
Be organized and have strong written and verbal communication skills.
Have a strong desire to achieve sales goals and a demonstrated ability to effectively promote goods or services.
Have office skills, including experience with computers, copiers, scanners, and phone systems.
Have experience with varied computer software programs, including Office 365, Outlook, Word, and Excel.
Demonstrate the ability to work well with staff, volunteers, and community representatives, and independently when necessary.
Hold CPR/First Aid certification or be willing to obtain certification.
Be able to relate to a diverse range of people and exercise cultural competence and inclusion.
Successfully complete CORI and SORI background checks; a motor vehicle record check is required if applicable.

Nice To Haves

Associate’s degree or equivalent experience.
Customer service or visitor service experience.
Formal training or other experience in the natural sciences or education.

Responsibilities

Greet members, visitors, and guests and provide information about the visitor center, sanctuary, trails, programs, and Mass Audubon.
Answer phone calls, monitor voicemail, and provide information, guidance, and directions.
Assist with collecting program payments.
Update visitor signage, brochures, and bulletin-case information.
Understand and promote membership opportunities.
Use a cash register and credit card machine for sales.
Monitor the radio and serve as the primary communication point of contact in an emergency, following standing policies and procedures.
Handle opening and closing procedures, including tallying end-of-day register sales.
Assist with setup and cleanup for rentals in the building and on the property.
Assist with visitor services and volunteer training, and work cooperatively with volunteers.
Work with property staff to monitor trail conditions.
Support sanctuary events and activities with operational tasks as needed.
Provide visitor services at other sanctuaries within the Greater Boston Region when necessary.
Attend staff meetings and trainings when requested.
Assist with cleaning and sanitation.
Occasionally assist during peak periods, such as holiday weekends or special events.