Visitor Services Attendant

Missouri Botanical Garden•St. Louis, MO

5d•$16•Onsite

About The Position

The Visitor Services Attendant welcomes, admits, and directs guests to help create a positive visitor experience. The role provides information about Missouri Botanical Garden sites, attractions, special events, classes, and other visitor needs in person and by phone, and offers first-level resolution to customer issues while promoting the Garden’s mission. The attendant processes admission ticket purchases and other transactions, coordinates information with staff, and conducts tram tours, including safely driving and narrating the tram. The role also performs daily tram safety inspections, handles ticket refunds and exchanges, manages Garden gift card balances, and helps investigate and troubleshoot ticketing issues. The attendant maintains team supplies and equipment and a neat, safe work area, follows Garden policies and procedures, and supports a respectful, collaborative workplace. The position has no supervisory responsibilities and may include operating the switchboard, mentoring new hires, and performing other assigned duties.

Requirements

High school diploma or equivalent; an equivalent combination of skills, education, and experience may be considered.
Prior visitor or customer service experience assisting the public cooperatively and courteously is preferred; two years is the stated preferred minimum.
Retail or related work experience is preferred; two years is the stated preferred minimum.
Experience handling cash and completing credit card transactions is required.
Ability to provide guest service in a fast-paced, mission-based public attraction; strong execution and sense of urgency are required.
Ability to communicate effectively at all levels and interact comfortably with the general public in a safe and friendly manner.
Ability to work effectively in a fast-paced, high-volume retail environment.
Professional and ethical conduct and understanding of organizational policies, procedures, and systems.
Punctuality, dependability, initiative, ability to multitask, and ability to work under minimal supervision.
Scheduling flexibility to work most weekends, evenings, and holidays is required.
Strong organizational, time-management, problem-solving, and conflict-resolution skills; ability to work independently, coordinate and prioritize tasks, set deadlines, and complete projects on time.
Proficiency with Microsoft Office, including Outlook, Excel, and Word.
Ability to become proficient with the current ticketing system, including POS operation, scanning, and order entry, and to competently troubleshoot ticketing issues.
Ability to communicate effectively in written and spoken English to respond to visitor inquiries by email and phone as assigned.
Ability to perform basic arithmetic, calculate percentages and decimals, understand U.S. currency, and make change.
Ability to exercise independent judgment and apply facts and principles to resolve problems.
Valid driver’s license that must be maintained.
Ability to pass a background screening and motor vehicle report to meet minimum insurance underwriting criteria.
Ability to lift 30–50 pounds; stand, walk, bend, stoop, and reach for extended periods, with standing for 75% or more of the workday.
Ability to perform tasks at varying heights, such as using stepstools or climbing ladders.
Ability to use a computer keyboard and cash register effectively.
Ability and willingness to work in varying temperatures and all weather conditions, including outdoor conditions over 100°F and below 0°F, rain, snow, and other inclement weather.
Ability to work in close proximity to the general public and in a fast-paced, team-oriented environment.
Staff are strongly encouraged to receive vaccinations recommended by their healthcare provider before hire. The Garden may require proof of current vaccination status in the future based on local health department guidelines.
When international travel is necessary for Garden business, ability to obtain required travel clearances, driving permits, and vaccinations for the countries visited.

Nice To Haves

Point of Sale (POS) experience preferred.
A valid chauffeur’s or commercial driver’s license (CDL) is preferred but not required.

Responsibilities

Welcome, admit, and direct guests in a friendly and professional manner; provide accurate information in person and by phone.
Process ticket purchases using the POS ticketing system or web order entries.
Coordinate and communicate information to staff about daily events, group visits, and special requests.
Conduct tram tours by safely driving and narrating the tram; may assist with seasonal script updates.
Conduct daily tram safety inspections and immediately report tram incidents.
Authorize and perform ticket refunds and exchanges.
Use available resources to obtain current information about Garden and member activities and events.
Investigate and troubleshoot online, onsite, and telephone ticketing issues; provide feedback or report hardware and software issues to the Visitor Services Supervisor or IT.
Issue, void, or transfer balances to Missouri Botanical Garden gift cards.
Maintain team resources, supplies, and equipment, and keep the Visitor Services work area neat and clean.
Maintain a safe and secure work environment, respond effectively to unexpected situations, and identify opportunities to improve operations and service.
May operate the switchboard, direct callers, and provide Garden information.
Communicate and behave in ways that promote teamwork, cooperation, and respect across the Garden.
Assist with mentoring new hires and demonstrating proper job duties.
Meet attendance guidelines and follow established policies and procedures, including employee, safety, and department policies.
Perform other duties as assigned.