Seasonal Visitor Center Attendant

County of Anoka•Coon Rapids, MN

2d•Onsite

About The Position

Anoka County Parks is hiring a Seasonal Visitor Center Attendant to support park users at Coon Rapids Dam Regional Park. The position provides customer service and performs a range of visitor center duties, including helping customers use snowshoe rental equipment, operating point-of-sale and reservation systems, addressing customer concerns, and responding to park questions and requests. The role also involves monitoring the building, advising visitors about ordinances, and arming or disarming the security system as needed. The attendant communicates using phones, computers, and radio devices, maintains accurate records, wears and maintains a uniform, and performs other duties as assigned. This is a seasonal, non-exempt, on-site position based at 9750 Egret Blvd. NW, Coon Rapids, Minnesota. The schedule varies and includes days, evenings, weekends, and holidays, typically 10–20 hours per week; extended weekend and holiday hours may be required. The hiring range is $15.00–$17.50 per hour, with the starting rate dependent on experience, education, and qualifications. Professional development opportunities are offered. Applicants must be at least 16 years old by the application date and pass a criminal history background check. The position may require working indoors and outdoors in all weather conditions and involves varied physical activity, including prolonged walking or standing, bending, stooping, reaching, twisting, working on uneven terrain, and regularly lifting up to 25 pounds. Vision, hearing, cognitive, and general mathematical abilities are also needed for the listed duties. Reasonable accommodation may be made for qualified individuals with disabilities.

Requirements

Must be at least 16 years of age by the date of application.
Successfully pass a criminal history background check.
Ability to establish and maintain effective working relationships with others.
Ability to take direction and complete assigned duties independently.
Ability to read and interpret manuals, county policies, and procedures.
Ability to use a computer, phone, radio, and other office equipment.
Ability to work indoors and outdoors in all weather conditions depending on assignment.
Ability to perform varied physical activity, including bending, stooping, reaching, twisting, prolonged walking on sloped or uneven terrain, and handling or carrying equipment.
Ability to regularly lift up to 25 pounds.
Vision abilities including close and distance vision, ability to adjust focus, and ability to see colors, shades, and brightness.
Hearing abilities for general and phone communication, signals, and machine sounds.
Cognitive abilities including problem solving, task prioritization, short- and long-term memory, interpreting written documents, and general mathematical skills.

Nice To Haves

Knowledge of snowshoe equipment or previous equipment rental experience.
Strong problem-solving skills.
Previous customer service and leadership experience.
Accurate record keeping and oral and written communication skills.
Planning, organizing, and problem-solving experience.

Responsibilities

Help customers put on and properly use snowshoe rental equipment.
Provide polite, professional, and efficient customer service to park users.
Operate point-of-sale and reservation systems to assist customers.
Address customer concerns respectfully and consistently, and mediate and resolve complaints.
Arm and disarm the building security system as needed.
Communicate using phones, computers, and radio devices.
Balance monitoring, ordinance advisement, and responding to park questions, requests, and concerns.
Wear and maintain a uniform and remain neatly groomed.
Perform other duties as assigned.