Visitor Services Representative I

Mass Audubon•Mattapan, MA

About The Position

Mass Audubon’s Boston Nature Center & Wildlife Sanctuary is seeking a Visitor Services Representative to perform day-to-day visitor engagement operations and help ensure a positive, welcoming, enriching, and safe experience for members, visitors, and guests. The role provides customer service in person and by phone, orients visitors to the sanctuary, directs them around the property and trails, answers questions about events and programs, monitors the building and grounds, promotes Mass Audubon membership, and educates guests about the organization. The representative serves as a welcoming, customer-oriented ambassador for Mass Audubon’s properties, programs, and mission. This is a year-round, part-time position of approximately 18 hours per week, including one weekend day, from 10:00 a.m. to 4:00 p.m. The position pays $20.00–$23.00 per hour, with the actual rate reflecting experience and qualifications. It earns vacation time and includes paid holidays. Applicants must successfully complete CORI and SORI background checks; a motor vehicle record check is required if applicable.

Requirements

At least 21 years of age.
Driver’s license and ability to drive Mass Audubon vehicles.
Excellent people skills and enthusiasm for working in a team environment.
Organized, with strong written and verbal communication skills.
Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services.
Office skills, including computer, copier, scanning, and phone system skills.
Experience with varied computer software programs, including Office 365, Outlook, Word, and Excel.
Ability to work well with staff, volunteers, and community representatives, as well as independently when necessary.
CPR/First Aid Certification or willingness to obtain certification.
Ability to relate to a diverse range of people and exercise cultural competence and inclusion.
Successful completion of CORI and SORI background checks; a motor vehicle record check is required if applicable.

Nice To Haves

Associate’s degree or equivalent experience.
Customer Service/Visitor Service experience.
Formal training or other experience in the natural sciences or education.

Responsibilities

Greet members, visitors, and guests and provide information about the visitor center, sanctuary, trails, programs, and Mass Audubon.
Answer phone calls, monitor voicemail, and provide information, guidance, and direction.
Assist with collecting program payments.
Update visitor signage, brochures, and bulletin case information.
Understand and promote membership opportunities.
Use a cash register and credit card machine for sales.
Monitor the radio and be prepared to serve as the primary communication point of contact in an emergency, following standing policies and procedures.
Handle opening and closing procedures, including tallying end-of-day register sales.
Assist with setup and cleanup for rentals in the building and on the property.
Assist with visitor services and volunteer training, and work cooperatively with volunteers.
Work with Property staff to monitor trail conditions.
Support sanctuary events and activities with operational tasks as needed.
Provide visitor services at other sanctuaries in the Greater Boston Region when necessary.
Attend staff meetings and trainings when requested.
Assist with cleaning and sanitation.
Occasionally assist during peak periods, such as holiday weekends or special events.