Visitor Services Representative, PRN, Variable

Prisma Health • Simpsonville, SC

12d • Onsite

About The Position

The Visitor Services Representative greets, directs, and provides information and assistance to patients, guests, and team members. The role facilitates patient visitation and serves as a liaison between patients, families, and team members. During periods of need determined by Prisma Health, the representative performs screening procedures for people entering facilities. This is a non-management position that reports to a supervisor, manager, director, or executive.

Requirements

• High school diploma or equivalent, or post-high-school diploma/highest degree earned.
• One year of experience in a customer service position.
• Basic computer skills.
• Data entry skills.

Nice To Haves

• Familiarity with Microsoft Office products.

Responsibilities

• Greet patients upon arrival, verify orders and other documentation, and check patients in according to departmental procedures.
• Screen patients, guests, and team members entering facilities using infrared thermometers and scripted questions during influenza or other pandemic periods.
• Facilitate patient visitation.
• Assist family members and guests while they wait and provide comfort measures when needed.
• Facilitate communication among patients, family members, guests, and team members, serving as a liaison between them.
• Assist team members with patient check-in and patient tracking procedures.
• Help with departmental clerical tasks and errands as appropriate.
• Help maintain clean and quiet surroundings.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED