Visitor Experience Safety & Security Officer

Milwaukee Rescue Mission•Milwaukee, WI

35d•Onsite

About The Position

The Milwaukee Rescue Mission is seeking a part-time Visitor Experience Safety & Security Officer. This position is a highly visible, front-facing dual role, combining exceptional hospitality and customer service with professional safety and security responsibilities. This position proactively maintains Central Campus safety and security, and is also responsible for greeting, assisting and directing all visitors with a warm, professional, and mission-driven approach when working in the Visitor’s lobby. In addition, this position may also be required to cover shifts in the Distribution Center or other Milwaukee Rescue Mission locations as operational needs require.

Requirements

Mature Christian with a servant’s heart who is able to relate well with others in a diverse population
High School diploma or GED required
Minimum 2 years customer service, hospitality, concierge, reception, or security-related experience preferred
Outstanding customer service skills, outgoing and approachable with an enthusiastic, friendly and welcoming personality
Strong verbal and interpersonal skills with the ability to actively listen, de-escalate, and communicate clearly and respectfully
Strong organizational and decision-making skills
Effective prioritization and time management skills
Ability to work cohesively with staff across departments, demonstrating flexibility and reliability
Competent working with Microsoft Office
Comfortable working with surveillance systems, access control systems, and security technology
Must be able to handle physical workload – ability to sit or stand for long periods of time, walking, stair climbing, kneeling, squatting, crouching, reaching, handling and gripping without difficulty, repetitive movement of both hands and arms, as well as frequent lifting or moving items with a maximum weight of 55lbs a short distance (ex: floor to shelf or cart), and pushing or pulling heavier items with the use of a cart or dolly.
A workplace demeanor consistent with a Christian church environment: civil, respectful, polite, and responsive
Be in agreement with and subscribe to the MRM Statement of Faith and the MRM Statement of Biblical Convictions
Be a committed follower of the Lord Jesus Christ, which is evident in personal testimony and Christian conduct
Pass a pre-employment background check and drug test

Nice To Haves

Associate degree preferred

Responsibilities

Conduct regular patrols and inspections of the building and grounds to identify and report maintenance concerns, damage and potential security risks
Diligently monitor surveillance cameras, alarm systems, and access control systems throughout shift
Respond to alarms and emergency calls, requesting assistance from emergency personnel for high-risk situations
If necessary, remove or assist in removing any person engaged in suspicious or criminal acts
Assist with escorts for staff and guests to vehicles after dark, if requested
Perform First Aid and/or other life saving measures if necessary
Support various emergency drills per emergency action plans
Assist with guest screening and breathalyzer tests at the Central Campus shelters (Safe Harbor & Joy House), as needed
Provide support for safety and security needs at other MRM campuses as needed
Greet and engage visitors, including donors, vendors, volunteers, shelter guests and staff in a warm, professional and mission-driven approach ensuring each individual feels welcomed, valued, safe and appropriately directed
Provide clear direction and coordination, ensuring all visitors are efficiently connected to the appropriate department, staff member, or service area
Facilitate a seamless and positive experience for donors, including directing them to the Distribution Center or Pantry and ensuring proper handling of donated items
Maintain a clean, organized, and professional lobby environment that reflects MRM’s standards of excellence and care
Execute opening and closing procedures with consistency, accountability, and attention to detail
Assist with the intake, sorting, organization, and inventory of in-kind donations, including clothing, household goods, personal care items, and seasonal supplies
Demonstrate stewardship and appreciation for all donated items, recognizing their significance to both donors and those served
Support organizational flow by transporting, stocking, and organizing materials in a safe and efficient manner
Perform physical tasks including lifting, unloading, and stocking shelves