Associate, Visitor Experience, Part-Time

SOUTH COAST BOTANIC GARDEN FOUNDATION•Unincorporated Rolling Hills Estates, CA

6d•$188 - $18•Onsite

About The Position

South Coast Botanic Garden’s mission is to connect ALL to the wonders of nature and create experiences that inspire stewardship and sustainability. The 87-acre destination is an oasis of formal gardens and natural walking trails founded atop the most unlikely of beginnings – a sanitary landfill. Today, the South Coast Botanic Garden (SCBG) stands as a testament to the regenerative power of nature and the possibilities for land reclamation. The stunning Dorothy and John Bohannon Rose Garden is a signature experience, along with the show-stopping Living Wall, a long-term exhibit of eight remarkable largescale works of fine art sculpture, and seasonal butterfly pavilion. Programs invite guests to interact with nature through music, craft, science and wellness activities. There is even more excitement to come, with the creation of a 3.5-acre Marilyn and John Long Children and Family Garden scheduled for completion in the coming year. There has never been a better time to join this dynamic team! POSITION TITLE: Visitor Experience Associate, Part Time REPORTING RELATIONSHIP: Reports to Associate Director, Visitor Services JOB SUMMARY: As the first point of contact for visitors, the Visitor Experience Associate plays a key role in creating memorable and elevated guest experiences while contributing to SCBG’s success. This position is responsible for delivering exceptional customer service, fostering a welcoming atmosphere, processing admissions and ticket sales, and responding to visitor inquiries with professionalism and care. This role also supports organizational revenue and engagement goals by actively promoting memberships, programs, and seasonal offerings while fostering long-term connections with guests and the community. The ideal candidate is enthusiastic, professional, and service-oriented, with strong communication skills and a passion for creating positive guest interactions. This role offers a dynamic, fast-paced environment working alongside a collaborative team to ensure every SCBG visitor enjoys a safe, welcoming, inspiring, and elevated experience.

Requirements

Weekend and holiday availability are non-negotiable requirements for this role. Applicants unable to meet this requirement will not be considered
Comfortable working outdoors in varying weather conditions and standing for extended periods, with or without reasonable accommodation
Friendly, enthusiastic, and professional demeanor with strong verbal, written, and interpersonal communication skills
Ability to engage positively with diverse guests and audiences while maintaining professionalism and emotional intelligence in a fast-paced environment
Results-driven and detail-oriented professional with experience handling membership sales, POS transactions, and maintaining accurate visitor, membership, and transactional records, including digital database entries and physical documentation
Maintain a professional standard of dress and appearance appropriate for a customer-facing role and in accordance with organizational guidelines
Attends departmental meetings and trainings as required
Ability to occasionally lift up to 15 pounds

Nice To Haves

some college coursework strongly preferred
Experience with ticketing, membership, CRM, or reservation systems preferred

Responsibilities

Provide a warm, friendly welcome to all SCBG visitors
Answer visitor questions in person, over the phone, and via email with professionalism and clarity
Demonstrate a well-rounded understanding of SCBG’s mission
Open and close the Visitor Services Center, ensuring all procedures are followed
Process admissions, event tickets, class registrations, and donations accurately
Actively promote memberships, seasonal events, programs, and Garden offerings by communicating benefits, encouraging renewals/upgrades, and creating personalized guest engagement opportunities to support organizational sales and revenue goals
Serve as a volunteer liaison during programs, events, and seasonal operations as needed
Resolve guest concerns using problem-solving skills
Maintain accurate visitor and membership records through timely database entry and organized documentation
Reconcile cash, checks, and card transactions accurately at the end of each shift
Handle confidential visitor, membership, and organizational information with discretion
Support the team by performing general clerical tasks and assisting with special projects as assigned
Contribute to a positive, respectful, and inclusive workplace culture
Serve as a positive ambassador for SCBG and its community
Other duties as assigned