Visitor Experience Guide

Kentucky Derby Museum•Louisville, KY

2d•Onsite

About The Position

The Kentucky Derby Museum is a 501(c)(3) non-profit charitable organization located at Churchill Downs Racetrack. It is a major regional attraction that celebrates the history, tradition, hospitality, and pride of the Kentucky Derby, welcoming over 258,000 visitors annually, many from outside Kentucky and from around the world. The primary purpose of this position is to provide exceptional guest interactions throughout the visitor experience during Museum operating hours and after-hour rental events. This includes conducting guided tours of Churchill Downs and its Backside, greeting visitors, delivering gallery talks within exhibit areas, and facilitating Kentucky Derby Museum programming. The Visitor Experience Guide reports to the Visitor Services Manager and has no direct supervisory responsibilities.

Requirements

High school diploma or equivalent.
Must be able to sufficiently pass a criminal background check.
Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Able to write routine reports and correspondence.
Able to speak effectively before groups of customers or employees of organizations.
Able to calculate figures and amounts such as applicable discounts and total charges and change due.
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Able to deal with problems involving many variables in varied situations.
Must possess a valid driver’s license.
Must have access to reliable transportation to and from work.
Knowledge of Microsoft Office Suite, including Outlook.

Nice To Haves

Racetrack license, paid for by the museum.

Responsibilities

Models and upholds KDM “Winning Service” standards and behaviors during interactions with Museum staff and guests.
Learns and conducts multiple guided tours of Churchill Downs daily, possibly delivering up to six or seven tours while following standard scripts and maintaining an enthusiastic and engaging approach.
Possesses the knowledge of and the eagerness to learn about the Kentucky Derby and Thoroughbred Racing history.
Interacts and engages with visitors in designated areas throughout the Museum and exhibits between scheduled tours/programs. Delivers gallery talks or informal programming within the exhibits.
Stays up-to-date on Museum exhibits, events, and programs.
Works evening events and conducts After-Hours Tours and programming.
Knowledgeable of each team member and their role.
Learns and serves as an Emcee and/or Teller for all Race Activity programming.
Assists Visitor Experience Leads and Visitor Services Management in the development of scripts and content for future tours and programming.
Maintains and ensures proper upkeep of tour vehicles, including golf carts and electric shuttles, and records maintenance issues as needed.
Assists school groups during tours and visits, providing support and engagement within exhibits.
Utilizes technology platforms used by the Museum efficiently.
Works with the Events and Group Sales Team to ensure the smooth execution of Motorcoach Tour group visits and special events.
Supports programming activities, including, but not limited to “Lucky Shoes,” “Hatitude,” and “Mint Julep University.”