Visitor Engagement Associate (part time)

Bok Tower Gardens • Lake Wales, FL

3d • Onsite

About The Position

The Visitor Engagement Associate enhances visitors’ experiences at Bok Tower Gardens through courteous, friendly service and information throughout the Gardens. The position involves coordinating guest services, ticket sales, and cash handling, and working weekdays and/or weekends, holidays, and after-hours events or meetings. Shifts are typically 5–10 hours or longer for special events.

The associate provides customer service at the Gate and Information Desk, including membership, admission, and ticket transactions using BTG software; answers phones; assists with events; and provides administrative support, including managing and running reports. The position also supports one of these areas: El Retiro, Hammock Hollow, or School Field Trips.

In El Retiro, the associate conducts informative and accurate tours, shares information about the house and its programs, helps manage crowds, supports special events, and assists with staff operations and projects. In Hammock Hollow, the associate prepares and replenishes learning materials, keeps play areas tidy and safe, welcomes and engages with guests, and helps guide visitors toward safe choices. For School Field Trips, the associate reviews program standards and curriculum, prepares materials, welcomes students, facilitates activities while remaining responsive to spontaneous learning, fosters respect, and encourages sensory experiences of the Gardens while respecting nature.

The role requires frequent communication with staff, volunteers, visitors, and management; prolonged standing and periodic walking through the Gardens; and the ability to work outdoors in Florida weather year-round. Occasional bending, stooping, reaching, crouching, and light lifting up to 30 pounds are required.

Requirements

• High school diploma or GED.
• Previous guest experience and customer service experience involving high-volume visitor or public contact.
• Ability to multi-task and stay current on and articulate current offerings.
• Ability to work independently and effectively as part of a team.
• Ability to interact and work harmoniously with diverse staff and volunteers.
• Organized and detail-oriented.
• Ability to work outdoors in Florida weather year-round.
• Ability to stand for continual or prolonged periods and walk periodically through the Gardens.
• Ability to occasionally bend, stoop, reach, crouch, or lift up to 30 pounds.

Nice To Haves

• Excellent human relations skills for dealing effectively with visitors or the public in person or by telephone are preferred.
• Previous money-handling experience is a plus.

Responsibilities

• Provide excellent customer service to daily visitors and greet them courteously and professionally.
• Respond promptly to visitors’ questions and needs.
• Handle membership, admission, ticketing, and other visitor transactions at the Gate and Information Desk using BTG software.
• Assist with events, answer phones, and provide administrative support, including managing and running reports.
• For El Retiro assignments, conduct informative, enthusiastic, and accurate tours; provide information about its history, hours, events, programs, directions, exhibits, and policies; assist with crowd control and special events; and support staff operations and projects.
• For Hammock Hollow assignments, set out learning materials, keep supplies stocked, tidy play areas, identify safety hazards, welcome and engage with guests, and offer alternatives to unsafe behavior.
• For School Field Trips assignments, review standards and curriculum, prepare learning materials, welcome students, facilitate activities, foster respect, and encourage students to experience the Gardens with their senses while respecting nature.
• Build positive relationships with guests to encourage repeat visits.
• Model gentle care, interest, and wonder for nature.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED