Visitor Center Supervisor – Reading Terminal Market Visitor Center

Philadelphia Visitor Center Corporation•Philadelphia, PA

1d•Onsite

About The Position

The Reading Terminal Market Visitor Center (Supervisor) is responsible for being part of the team launching a new location and setting the tone for enthusiastic Philadelphia spirit and a proactive, partner oriented approach to daily operations. The Supervisor will lead a team of Visitor Experience Associates and volunteers to welcome visitors, convention goers, and local shoppers to Reading Terminal Market – one of Philly’s most iconic experiences. The supervisor will work closely with the Visitor Services management team to engage Terminal vendors and local attractions, schedule part time VEAs and volunteers, and implement activations to engage visitors and promote PA and Philadelphia tourism to market goers. The Reading Terminal Market Supervisor will support the Visitor Center by serving as the site supervisor and lead concierge on duty, responsible for ticket and merchandise sales and connecting visitors with area attractions and experiences. The Supervisor will update informational brochures, retail inventory, and complete daily opening and closing procedures. The Supervisor will support the PVCC Visitor Services team’s public outreach program, including partner outreach, event staffing, and off-site activations as required.

Requirements

High school degree required
5 years experience
Knowledge of the Philadelphia area, and its food vendors, cultural attractions, and hospitality industry.
Hospitality experience
Computer literate with working knowledge of MS Office suite (Outlook, Word, Excel, PowerPoint).
Familiarity with POS (point-of-sale) systems.
Retail experience (including receiving and processing inventory, stocking)
Strong interpersonal and verbal communication skills
Experience with cash handling
Experience in hospitality or other fast-paced, customer-facing environments.
Valid Driver’s License with Real ID required
Able to lift 45 lbs.

Nice To Haves

College degree preferred

Responsibilities

Supervise part time staff and volunteers working at the Reading Terminal Market Visitor Center.
Provide high level of customer service and knowledge of Philadelphia history, and contemporary attractions.
Carry out concierge duties, with a priority focus on the Reading Terminal Market Visitor Center.
Facilitates duties for incoming retail inventory; ensuring updated counts, barcode labeling, and stocking locations (store fronts and storage).
Maintain inventory levels and re-merchandise daily to maximize sales and celebrate local vendors.
Work collaboratively with Retail Manager to provide consistent communication and support in managing retail operations, including product trends, inventory levels, and anticipated needs.
Work collaboratively with RTM leadership and Market vendors to provide visitors relevant, engaging, and up to date information about sales, special offers, and market operations.
Ensure retail displays are presented according to planograms (POGs) and Retail Manager’s approved merchandising strategy.
Support and maintain retail databases (Shopify, other).
Provide friendly, informed, visitor services as lead staff member at the new Reading Terminal Market Visitor Center.
Ensure the Reading Terminal Market Visitor Center is well stocked with relevant maps, brochures, and information about area attractions.
Operate as a key “power user” for point-of-sale (POS) systems of all locations.
Train, coach, and supervise new and current Visitor Experience Associates (VEAs) and volunteers assigned to the Reading Terminal Market Visitor Center.
Create and maintain the staff and volunteer schedule for the Reading Terminal Market Visitor Center with support from the Senior Director of Visitor Services.
Serve as supervisor for Reading Terminal Market Visitor Center VEAs; receiving staff call outs, approving staff time sheets, and reporting disciplinary to receive staff call outs.
Develop and maintain operational understanding of all PVCC locations to ensure adequate knowledge and support.
Provide feedback to Visitor Services management staff on employee concerns, operation needs and other areas in need.
Provide cash management (cash drawers, closing duties, bank deposits) as warranted.
Support pop-up visitor centers, events and new programs.