Visitor Management Supervisor

Northside Hospital Inc.•Atlanta, GA

13h•Onsite

About The Position

Northside Hospital is an award-winning, state-of-the-art, and continually growing institution. The hospital is constantly expanding the quality and reach of its care to patients and communities, creating opportunities for healthcare professionals. This role is part of Northside Hospital.

Requirements

Associate degree in related field or two (2) years of experience in a leadership role.
Proficiency in Microsoft Office suite

Nice To Haves

Two (2) years in a healthcare or customer service-related field preferred or equivalent combination of education and experience
Bachelor’s degree in a related field
Ability to follow oral and written instructions.
Ability to present information clearly to a wide variety of audiences.
Ability to follow oral instructions.
Ability to work without close supervision.
Ability to operate necessary equipment / machines.

Responsibilities

Regularly performs the duties and responsibilities of the Visitor Management Representative.
Makes individual work assignments and oversees the daily operation of visitor check in all functional entrances on campus.
Coordinate training for staff on Visitor Management processes and conduct follow up training as needed.
Ensure that staffing levels are adequate for each shift of the Visitor Management process.
Provide all needed information being captured within the visitor management system; follow up and provide corrective actions with Manager, as needed.
Performs investigation of events or situations concerning adverse or potentially adverse patient/visitor outcomes with relevant Supervisor(s), Manager(s) and staff.
Provide administrative and technical support for the visitor management staff, which may include support of the fast pass information systems, safety, training and education.
Monitors staff compliance in accordance with hospital and departmental policies and procedures.
Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident per hospital policy.
Coordinate with other departments / leaders, as needed, to resolve any issues related to Visitor Management