Visa Letter Writer and Administrative Services
About The Position
Writes visa letters and provides administrative support to the Passport Services Division (PSD) at Fort Belvoir. Reviews documentation and creates official Department of Defense letters requesting visas from embassies. Processes passport and visa applications, provides training, and supports customer service for DoD passport agents worldwide. Verifies application packets in the Visa Passport Automated System (VPAS), sorts applications by status (VIP versus routine) and departure date, and processes them accordingly. Prepares and reviews visa cover letters in VPAS, scans forms into the system, prints cover-letter copies, and maintains related documents and Department of Defense forms until resolution. The role requires attention to detail, accuracy, and the ability to work independently within established procedures.
Requirements
- Active or interim Secret clearance or higher.
- At least one year of general work experience.
- Basic personal computer skills and data-entry ability.
- Basic understanding of postal regulations.
- Proficiency in Microsoft Office Suite.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Strong organizational and time-management skills.
- Good hand-to-eye coordination.
- Ability to perform repetitive tasks, including lifting, standing, sitting, reaching, twisting, sealing envelopes, filing, and reading.
- Ability to work in one place and move throughout the office on a continuing basis.
- Ability to transport 30 pounds.
- U.S. citizenship.
Nice To Haves
- Experience with database management systems.
- At least two years of experience in an office environment.
- At least one year of experience in an environment involving PC hardware and software, including LANs and WANs.
Responsibilities
- Receive and process passport and visa applications.
- Review documentation and verify application packets using VPAS.
- Sort applications by VIP or routine status and departure date, and process them accordingly.
- Prepare and review visa cover letters in VPAS, scan forms into the system, and print cover-letter copies.
- Maintain related documents and Department of Defense forms until resolution.
- Perform data entry and record keeping.
- Conduct quality control.
- Provide administrative support, training, and customer service support for DoD passport agents worldwide.
Benefits
- Paid holidays and vacation.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Group life and disability coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
