J1 Visa Guest Services Internship

JW Marriott Savannah•Savannah, GA

8d•Onsite

About The Position

The Guest Service Agent provides attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The role is at the JW Marriott Savannah Plant Riverside District, a hotel in Kessler Hospitality’s portfolio in historic Savannah, Georgia.

Requirements

High school diploma or equivalent required.
Computer experience required.
College coursework in a related field is helpful.
Hotel or related-field experience preferred.
Customer service experience preferred.
Must communicate effectively verbally and in writing with employees and guests at all levels.
Must be able to listen to, understand, and clarify concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be able to understand and apply complex information from various sources to meet objectives.
Must maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
Flexible and long hours are sometimes required.
Must be able to stand for the entire shift.
Light physical work: exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to move objects.

Nice To Haves

College coursework in a related field.
Experience in a hotel or related field.
Customer service experience.

Responsibilities

Greet and welcome guests at the Front Desk in accordance with hotel standards.
Maintain the PBX console when applicable and ensure hotel standards are met.
Answer questions about hotel services, facilities, operating hours, restaurants, transportation, and entertainment.
Log and deliver packages, mail, and messages to guests and meeting rooms.
Review the Front Office log and Trace File daily.
Follow cash-handling and credit policies.
Stay informed about rates, packages, promotions, in-house groups, and closed or restricted dates.
Obtain required information for room reservations and follow rate-quoting procedures.
Maintain knowledge of hospitality terminology and emergency procedures, and assist as needed.
Handle guest check-ins and checkouts in a friendly, efficient, and courteous manner.
Use proper two-way radio etiquette when communicating with employees.
Operate relevant aspects of the Front Desk computer system.
Complete shift checklist tasks and duties in a timely and efficient manner.
Complete bucket checks, room-rate verification reports, and housekeeping reports.
Balance and prepare paperwork for shift closing according to hotel standards.
Maintain and market promotions and guest programs.
Keep the work area clean and assist guests with safe deposit boxes.
Attend required hotel meetings and training.
Maintain regular attendance and high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with hotel standards and regulations to support safe and efficient operations.
Support productivity, identify problem areas, and assist with implementing solutions.
Handle problems by anticipating, preventing, identifying, and resolving them as needed.
Cross-train in other hotel-related areas and maintain confidentiality of information.
Show initiative by anticipating guest and operational needs.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law