Expeditor, Guest Services (Internship)

AccorHotel • Kohala Coast, HI

4d

About The Position

The Expeditor, Guest Services is a three- to five-week winter internship in a luxury resort environment. The role acts as an ambassador of the hotel, delivering a superior arrival and departure experience and providing courteous, efficient service to guests and colleagues. The position focuses on exceeding guest expectations while following Fairmont Hotels & Resorts guidelines and procedures. The Expeditor provides warm, personal, detailed service in an upscale, fast-paced environment and helps create a positive first impression through cleanliness, setup, and ambiance. The role also supports other rooms division departments during peak periods or when needed.

Requirements

• Ability to focus attention on guest needs while remaining calm and courteous at all times.
• Excellent reading, writing, and oral proficiency in English.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed and service-oriented, with an eye for detail; self-motivated and energetic.
• Must be legally eligible to work in the United States; the hotel cannot assist with obtaining U.S. work authorization.

Nice To Haves

• Ability to speak other languages and a basic understanding of local languages.

Responsibilities

• Assist with coordinating guests’ stays, including luggage, valet, and other guest requests.
• Greet and acknowledge every guest with the aloha spirit.
• Assist with the hotel’s bike and golf club programs, ensure appropriate waivers are signed, and ensure equipment is returned in the same condition.
• Control the bell storage area, receive and issue baggage claim tickets, and retrieve luggage when claim tickets are presented.
• Assist with group transportation and luggage movements.
• Support expeditors and shuttle service when needed.
• Provide warm, personal, and detailed service to guests in a luxury, upscale, fast-paced environment.
• Help ensure a positive first impression through detailed cleanliness, setup, and ambiance control.
• Remember guests’ names and preferences to provide personalized service.
• Assist other rooms division departments during peak times or when required.
• Follow hotel safety and hygiene precautions, including HACCP standards.
• Know and follow hotel fire, life-safety, and emergency procedures.
• Maintain a high standard of personal appearance and hygiene.
• Perform other reasonable duties assigned by hotel management.

Benefits

• Medical, prescription, and vision benefits.
• Employer-paid life and accidental death and dismemberment insurance, with additional coverage options available.
• 401(k) retirement savings plan with company matching.
• Paid vacation and personal holidays.
• Performance and incentive bonus opportunities.
• Colleague discounts, including 50% off resort dining, 50% savings at the Fairmont Store, and 30% off Spa Without Walls treatments.
• Employee rates at more than 5,000 Accor hotels and Friends & Family travel privileges.
• Complimentary meals while working on property.
• Development resources and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed