Guest Services

Waterfall Technology Consulting Partners • Phoenix, AZ

1d • Onsite

About The Position

Guest Services Staff will support a major basketball tournament in Phoenix, Arizona, in February 2027, helping provide a seamless, professional, and memorable experience for attendees, staff, and event partners. This is a short-term employment opportunity. Staff must reside within a reasonable commuting distance of downtown Phoenix and have reliable transportation. Assigned shifts will take place during the week of February 19–21, 2027, with potential additional hours for pre-event setup and post-event teardown. Evening, weekend, and extended shifts may be assigned.

Requirements

• Must reside in the Phoenix metropolitan area or within a reasonable commuting distance of downtown Phoenix.
• Must have dependable transportation and arrive on time for assigned shifts.
• Must be available for assigned event setup, event days, and/or teardown, including evenings, weekends, and extended shifts as assigned.
• Must communicate clearly and professionally with attendees, supervisors, vendors, and fellow staff.
• Must demonstrate a friendly, helpful, and professional attitude when assisting guests.
• Must be able to stand and walk for extended periods; lifting and carrying requirements depend on the assigned position.
• Must follow instructions, work collaboratively, and adapt to changing event needs.
• Must comply with the event's dress code, uniform, and identification requirements.
• Must be legally authorized to work in the United States and complete required employment documentation.
• Must successfully complete a background check.
• Third-party applicants will not be considered.

Nice To Haves

• Prior experience in sporting events, conventions, hospitality, guest services, logistics, or event operations is preferred but not required.

Responsibilities

• Welcome guests and provide tournament information.
• Direct attendees to seating sections, entrances, restrooms, and designated event areas.
• Assist with guest flow, lines, and entry procedures.
• Respond professionally to questions and escalate complaints or safety concerns.
• Support accessibility needs and communicate with event operations staff.
• Follow venue policies, emergency procedures, crowd-control guidelines, and supervisor instructions.
• Complete assigned duties, attend required briefings, and promptly notify supervisors of scheduling issues.

What This Job Offers

• Education Level: No Education Listed