Letter Processor
About The Position
Westgate Resorts is seeking a detail-oriented Letter Processor for its Ocoee, Florida team. This administrative support role prepares, processes, and distributes outgoing correspondence to timeshare owners, guests, and team members. It supports document management, mail processing, imaging, scanning, and print production operations, ensuring accurate and timely delivery of communications. The position is suited to someone who is highly organized, works effectively in a fast-paced, high-volume environment, and can manage time-sensitive deadlines while maintaining exceptional attention to detail.
Requirements
- Strong attention to detail and commitment to accuracy and quality.
- Ability to work independently and collaboratively within a team.
- Ability to prioritize tasks and meet multiple deadlines in a fast-paced, high-volume setting.
- Strong organizational, time management, and problem-solving skills.
- Comfort using computer systems, document imaging software, and office equipment.
- Excellent communication and customer service skills.
- Ability to handle confidential information with professionalism and discretion.
Nice To Haves
- Previous experience in mail processing, document management, records management, administrative support, mailroom operations, print services, scanning, or office services.
Responsibilities
- Generate and utilize system queries to determine daily, weekly, and monthly mailing requirements.
- Prepare, print, process, and distribute outgoing correspondence, including physical mail and email communications.
- Support document imaging systems through document preparation, scanning, indexing, and quality verification.
- Assist the Ocoee Copy Center with print production, fulfillment, packaging, and shipment of print requests.
- Process Customer Service Department (CSD) requests in accordance with departmental policies, procedures, and service standards.
- Maintain accurate records and ensure documents are processed efficiently and securely.
- Collaborate with internal departments to support business operations and customer communication needs.
- Perform additional administrative and operational duties as assigned by management.
Benefits
- Medical, dental, and vision coverage.
- Paid vacation, sick, and personal time.
- Paid holidays.
- 401(k) with company match.
- Daily Pay access.
- Pregnancy, parental leave, and adoption assistance.
- Wellness programs.
- Flexible Spending Accounts (FSA).
- Tuition assistance.
- Military leave.
- Employee Assistance Program (EAP).
- Life, disability, accident, critical illness, and hospital insurance.
- Pet insurance.
- Exclusive discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
- Low-cost gym membership.
- David A. Siegel Legacy Scholarship: one scholarship of up to $40,000 each year for one eligible dependent of a current Team Member.
- Career growth and advancement opportunities.
- Community involvement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
