Virtual Safety Attendant

UPMC•Pittsburgh, PA

1d•Onsite

About The Position

UPMC Corporate Health Services is hiring a part-time Virtual Safety Attendant to join the team at Forbes Tower in Oakland. This is an onsite position that works with patients virtually through UPMC’s Virtual Care Center, which connects patients and care teams using real-time virtual support. The role uses advanced technology and clinical insight to monitor patients, identify risks early, improve safety, and support bedside teams across the UPMC system. The Virtual Safety Attendant provides continuous visual and auditory observation of patients using two-way monitoring equipment. The attendant responds to safety risks through respectful verbal redirection and prompt communication with clinical staff, and helps maintain a safe and dignified environment for patients. The position works a varied schedule based on department needs, including potential weekends and holidays. Candidates must be available for both 12-hour and 8-hour shifts, with 12-hour shifts being most common.

Requirements

High school diploma or equivalent.
Successful completion of UPMC Care Attendant-Telesitter training programs.
Ability to communicate effectively both orally and in writing.
Act 34 clearance.

Nice To Haves

One year of experience in a hospital or safety-sensitive environment.

Responsibilities

Suggest and support departmental improvements, take responsibility for the assigned monitoring station, and identify opportunities to enhance service.
Provide continuous visual and auditory observation of patients using two-way monitoring equipment and remain attentive throughout the shift.
Use clear, respectful verbal redirection when patient behaviors present a safety risk and immediately notify appropriate clinical staff.
Identify and report visible safety hazards in patient rooms, monitor for escalating behaviors, and help maintain a safe and dignified environment for patients.
Seek help or initiate escalation procedures without delay in an emergency or when a patient poses a threat to themselves or others.
Receive feedback and direction constructively, communicate learning needs to the direct supervisor, and take action to improve knowledge, skills, and performance.
Report equipment malfunctions to the appropriate department upon discovery.
Establish effective communication strategies and respectful interpersonal relationships to support consistent patient coverage and accurate information.
Communicate clearly and effectively with members of the health care team.
Demonstrate understanding of cultural diversity, horizontal violence, and impairment in the workplace, and support safety for patients and coworkers.
Maintain productive internal and external working relationships through accountability, enthusiasm, motivation, and commitment to patients and colleagues.