Newport Aquarium Virtual Reality Attraction Operator - Part-Time

Newport Aquarium • Newport, KY

8d • Onsite

About The Position

This is a part-time position responsible for operating a virtual reality attraction at Newport Aquarium. The role involves ensuring guest safety, providing excellent customer service, and maintaining the attraction. The operator will interact with guests, screen them for ride requirements, operate controls according to standard procedures, and monitor rider behavior. Additionally, the position requires maintaining knowledge of aquarium activities and events, ensuring PCI compliance, and adhering to all safety protocols and company values. The role is safety-critical and requires a self-motivated, disciplined, and reliable individual.

Requirements

• High school diploma or equivalent
• Strong public speaking skills
• Ability to read, write and speak the English language
• Ability to think clearly and react quickly to changes and/or emergency situations
• Ability to work a flexible schedule which includes evenings, weekends and/or holidays
• Successful completion of pre-employment background check and 5-panel drug screening
• Position is Safety Critical thus subject to increased frequency random drug screening
• Ability to move continuously for long periods of time, ascend and descend floors, bend, stoop, and reach
• Physical strength, including the ability to lift up to 10 pounds

Nice To Haves

• Knowledge of other languages
• Knowledge of marine life

Responsibilities

• Perform all job responsibilities with safety as the top priority.
• Maintain composure in emergencies and report unsafe behaviors or situations.
• Maintain a clean and professional appearance, including proper uniform and grooming.
• Perform basic daily cleaning tasks for the attraction and surrounding areas.
• Communicate with guests and other Hosts kindly and professionally.
• Interact with guests in a way that reflects the company's mission.
• Complete all required documentation, including daily attraction safety inspections and safety sign-offs.
• Perform daily attraction safety inspections before allowing guests to ride and after closing.
• Screen riders for ride requirements and prevent those who do not meet requirements from riding.
• Physically and/or visually check attraction restraints before starting any attraction.
• Operate attraction controls following Standard Operating Procedures.
• Do not leave the attraction unattended after it is open for the day and before it is closed.
• Immediately communicate any persistent technical difficulties to the direct Supervisor.
• Monitor rider behavior to ensure adherence to attraction policies and procedures.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions to inform guests.
• Responsible for maintaining Payment Card Industry (PCI) compliance.
• Keep up on all required safety trainings and sign-offs.
• Perform and adhere to Herschend Enterprises’ Core Values and Newport Aquarium Guest Services Standards, Policies and Procedures, and Safety Protocols.
• Perform other duties as assigned by the Guest Services Leadership Team.

Benefits

• 24 Hours of Sick PTO annually
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development
• Fully funded education programs through Grow U (certifications to associates, bachelor's, and master’s degrees)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED