Newport Aquarium Event Assistant - Part-Time

Newport Aquarium • Newport, KY

3d • Onsite

About The Position

The Event Assistant will support the Event Service Manager in ensuring the smooth execution of events. This role involves coordinating with third-party vendors, clients, and internal teams to meet event objectives and provide an exceptional guest experience. The position requires flexibility in working hours, including weekdays, evenings, and weekends, with the ability to work around personal schedules.

Requirements

• Previous experience working events desired.
• Must be 18 years old or older.
• Reliable transportation is highly encouraged as public transportation usually stops running prior to the end of an event.
• Strong customer service, time management and problem-solving skills needed.
• Ability to multi-task in a fast-paced environment, with focused attention to detail.
• Must be a team player, ready to help whenever and wherever needed.
• Proficient in Microsoft Office (including Excel, Word, Outlook).
• Ability to work week days, evenings, and weekends.
• Successful completion of pre-employment criminal background check.
• Physical strength, including the ability to lift up to 25 pounds.
• Ability to remain stationary for long periods of time, ascend/descend stairs, bend and stoop.
• Immunocompetence (possible exposure to infections and parasitic disease).

Responsibilities

• Meet with Event Service Manager prior to event to review event planner, staff timeline and floorplans.
• Meet all third-party vendors upon arrival to check-in and help assist them to set-up location.
• Ensure all third-party vendors are adhering to all Newport Aquarium policies & procedures.
• Ensure all required set-ups reflect approved floorplans.
• Confirm all set-ups are complete and all vendors (including F&B) are ready and in position prior to event start time.
• Communicate event start to all parties involved and key activities/times throughout the night.
• Works as a liaison between event client, catering team and exhibit operations staff.
• Greet event client upon arrival and conduct periodic check-in’s to ensure all client expectations are being met.
• Be familiar with all Audio-Visual equipment and understand how to operate and troubleshoot A/V capabilities.
• Event wrap-up with client at the conclusion of each event.
• Ensure all third-party vendors clean up their space efficiently and assist them with exiting procedure.
• Complete kitchen walk-through with catering team and both parties sign off on check-out sheet prior to their departure.
• Complete final walk-through with Event Coordinator and Exhibits Team Lead to ensure the Aquarium has been prepared for next-day operations.
• Prepare an event recap summary to be sent to Event Service Manager and General Sales Manager to include any issues that occurred, learning experiences and client/guest remarks.
• Other duties as assigned.

Benefits

• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development
• Fully funded education programs through Grow U (certifications to associates, bachelor's, and master's degrees)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed