Attraction Operator

Malibu Jack's Quad Cities•Bettendorf, IA

5d•Onsite

About The Position

Attraction Operators are responsible for the safe operation of assigned attractions, delivering exceptional guest service, and supporting overall park operations. All Attraction Operators are considered Team Members and are expected to contribute to all areas of park operations through cross-training and shared responsibilities. Cross-training is a standard part of this role and supports operational flexibility. Cross-training does not automatically result in a pay increase but is required as part of team member expectations.

Requirements

Clear verbal communication skills
Strong listening skills
Ability to stay focused in a fast-paced environment
Consistent and professional customer service skills
Strong teamwork mindset
Attention to detail
Positive attitude and willingness to help wherever needed
Must be at least 16 years of age
Must be available to work weekends and holidays
Able to stand for extended periods of time
Able to lift up to 39 lbs without assistance

Nice To Haves

Cross-training is a standard part of this role and supports operational flexibility.

Responsibilities

Operate multiple attractions safely and efficiently after completing required training
Enforce all height, safety, and participation requirements consistently
Explain attraction rules, guidelines, and safety procedures clearly to guests
Monitor attractions at all times to ensure guest safety
Know and execute emergency procedures for each attraction you are trained on
Respond quickly and appropriately in emergency situations
Provide friendly, high-quality customer service at all times
Assist guests with payment, entry, and attraction instructions
Answer guest questions and resolve concerns professionally
Escalate issues to management when appropriate
Maintain a positive, energetic, and safety-focused attitude
Cross-train in other departments as assigned (arcade, front desk, food & beverage support, etc.)
Assist in other operational areas based on business needs
Communicate effectively with team members and leadership throughout your shift
Maintain cleanliness of attractions and surrounding areas
Wipe down surfaces, sweep, empty trash, clean restrooms, and complete assigned cleaning tasks
Respond promptly to spills or hazards to ensure a safe environment
Understand that cleanliness is every team member’s responsibility, regardless of primary position
Perform cleaning duties when assigned, even if a custodian is scheduled