About The Position
The Virtual Performance Manager (VPM) serves as a strategic business consultant and primary relationship owner for assigned dealership, agency, and partner accounts. The role drives customer engagement, adoption, retention, performance optimization, and revenue growth across Solera’s portfolio of automotive technology solutions. The position requires approximately 15% travel.
Requirements
- 5+ years of experience in account management, customer success, business consulting, dealership operations, or automotive technology.
- Knowledge of automotive technology, telematics, IoT-connected solutions, SaaS platforms, and customer lifecycle management.
- Strong understanding of dealership operations and aftermarket automotive solutions.
- Proficiency with Salesforce CRM, Microsoft Excel, Power BI, and Microsoft 365.
- Strong analytical, presentation, communication, and problem-solving skills.
Responsibilities
- Manage a portfolio of assigned customer accounts and serve as the primary strategic advisor for account performance.
- Conduct business reviews evaluating KPIs, adoption trends, ROI, and growth opportunities.
- Develop account strategies focused on retention, expansion, and account health.
- Collaborate with Customer Success Managers, Vice Presidents, implementation teams, and product specialists.
- Maintain accurate customer records and opportunity tracking within Salesforce CRM.
- Deliver executive-level presentations and recommendations to dealership leadership.
- Support revenue growth through renewals, upsell opportunities, and increased product adoption.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
