Virtual Patient Observer
About The Position
The Patient Safety Observer maintains continuous observation of assigned patients to promote safety through vigilant monitoring, timely communication, and adherence to established safety protocols. The role supports coordinated, high-quality patient care by documenting observations in the electronic health record (EHR), collaborating with the interdisciplinary care team, and using secure communication tools in real time. It requires technical skills, exceptional customer service, knowledge of hospital and inter-facility protocols, and effective teamwork to support patient outcomes and clinical operations. This position is located at the UH Management Services Center in Shaker Heights, Ohio, and is not remote.
Requirements
- High school equivalent or GED.
- At least 1 year of patient care experience in a hospital acute care setting, or the stated alternative of relevant knowledge.
- Excellent written and oral interpersonal and communication skills.
- Strong organizational and multitasking skills.
- Professional demeanor when interacting with patients and customers.
- Strong computer skills, including Microsoft platforms.
Responsibilities
- Maintain continuous observation of multiple patients.
- Navigate EHR workflows to document observations and communication notes and use secure messaging to collaborate with bedside care teams in real time.
- Promote patient safety through direct supervision, reorienting and redirecting confused patients, and following safety standards.
- Communicate changes in patient behavior or condition to nurses.
- Communicate effectively with patients and families.
- Demonstrate technical skills in care delivery that support safe practice and positive outcomes.
- Maintain working knowledge of external and inter-facility protocols and standards of practice.
- Collaborate and communicate clearly to optimize patient care and clinical operations.
- Provide exceptional customer service and facilitate communication across disciplines.
- Work collaboratively with System Operations Center staff.
- Promote a positive and professional work environment and a Best Place to Work culture.
- Participate in the development and implementation of performance and quality improvement.
- Perform other duties as assigned and comply with policies and standards.
- Safely and securely protect patient Protected Health Information (PHI), following required training, the UH Code of Conduct, and applicable policies and procedures.
- Refer to department documentation provided during orientation for specific duties and responsibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
