Virtual Patient Observer
About The Position
The Patient Safety Observer maintains continuous observation of assigned patients to support their safety through vigilant monitoring, timely communication, and adherence to established safety protocols. The role supports coordinated, high-quality patient care by documenting observations in the electronic health record (EHR), collaborating with the interdisciplinary care team, and using secure communication tools in real time. It requires strong technical skills, a commitment to exceptional customer service, and working knowledge of hospital protocols, inter-facility standards, and teamwork practices to support patient outcomes and clinical operations. The observer works collaboratively with System Operations Center staff, promotes a positive and professional work environment, and participates in performance and quality improvement. The role also requires compliance with organizational policies and standards, including the secure handling of patients’ Protected Health Information (PHI).
Requirements
- High school equivalent or GED.
- At least 1 year of patient care experience in a hospital acute care setting.
- Excellent written and oral interpersonal and communication skills.
- Strong organizational and multitasking skills.
- Professional demeanor when interacting with patients and customers.
- Strong computer skills, including Microsoft platforms.
Responsibilities
- Maintain continuous observation of multiple patients.
- Navigate EHR workflows to document observations and communication notes, and use secure messaging to collaborate with the bedside care team in real time.
- Maintain patient safety through direct supervision, reorientation and redirection of confused patients, and compliance with safety standards.
- Communicate changes in patient behavior or condition to the nurse.
- Communicate effectively with patients and families.
- Apply technical skills in care delivery to support safe practice and positive care outcomes.
- Develop and maintain working knowledge of external and inter-facility protocols and standards of practice.
- Collaborate and communicate clearly to optimize patient care and clinical operations.
- Deliver exceptional customer service and facilitate communication across multiple disciplines.
- Work collaboratively with System Operations Center staff.
- Promote a positive and professional work environment and a Best Place to Work culture.
- Participate in the development and implementation of performance and quality improvement.
- Perform other duties as assigned and comply with all policies and standards.
- Safely and securely maintain patient PHI and comply with applicable training, the UH Code of Conduct, and UH policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
