Virtual Patient Companion

Cleveland Clinic • Cleveland, OH

1d • Onsite

About The Position

The Virtual Patient Companion provides continuous remote observation of patients across the Cleveland Clinic enterprise from a centralized monitoring location. Using a telemonitoring system, the companion observes multiple patients—up to 15–20 at a time—to support patient safety and prevent at-risk behaviors. The first response is to verbally redirect patients as needed, and nursing staff are promptly alerted through the alarm system or Vocera communication when an intervention is required. The position requires attention to detail, effective communication, and adherence to patient confidentiality and hospital policies. The posting describes this position as PRN, with varying hours as needed.

Requirements

• High school diploma or GED.
• General knowledge of hospital settings.
• Ability to monitor up to 15 patients on one screen at a time and prioritize simultaneous situations.
• Ability to communicate effectively with patients using a microphone and headset.
• Ability to communicate with hospital staff and respond quickly to patient behavioral changes.
• Ability to use discretion and courtesy when working with patients, visitors, and staff.
• Ability to sit for prolonged periods.
• Occasionally lift and carry weights of up to 10 pounds from low to high levels; this is an essential function of the position.
• Frequent grasping and reaching.
• Mental concentration and accuracy within precise limits.
• Follow standard precautions and use personal protective equipment as required.
• Comply with the influenza prevention program, including annual vaccination or an approved exemption.
• Undergo controlled-substance testing following an offer of employment.

Nice To Haves

• Previous experience in a hospital environment.
• Previous clinical experience.
• Previous direct patient care experience.
• Nurse Assistant or Medical Assistant certification.

Responsibilities

• Comply with corporate and departmental policies, procedures, objectives, quality assurance methods, and safety codes.
• Comply with licensing, regulatory, and accrediting agency provisions as required.
• Communicate professionally with patients, customers, and coworkers.
• Cooperate with management and peers to promote teamwork and collaboration.
• Use the NAME TeleSitter Solution software proficiently.
• Maintain visual observation of assigned patients.
• Verbally redirect patients through a digital two-way audio device in patient rooms.
• Immediately summon nursing staff when a patient requires assistance.
• Participate in handoffs of pertinent patient information and behavior when arriving at the monitoring area and when completing a shift assignment.
• Coordinate meal breaks and inform staff before leaving the monitoring station so relief can maintain continuous patient observation.
• Explain matters to patients as necessary without counseling them or providing opinions.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED