Digital Care Virtual Patient Safety Companion

OSF HealthCare•Peoria, IL

20h

About The Position

The Virtual Patient Safety Companion provides continuous virtual monitoring of multiple patients across the ministry to support fall risk and patient safety programs. The role focuses on observation, verbal redirection, and timely communication to prevent at-risk behaviors. The companion collaborates closely with onsite care teams, maintains patient confidentiality, and documents relevant observations in the electronic medical record. The position provides observation and verbal intervention only; no direct physical patient care is performed.

Requirements

Excellent interpersonal and communication skills.
Solid computer skills, including proficiency with Microsoft software.
Strong analytical and problem-solving skills, with attention to detail.
Ability to remain attentive, focused, and responsive while monitoring multiple patients.

Nice To Haves

High school diploma or GED.
One year of work experience in a service or health care industry.
Ability to follow detailed written and oral instructions.
Efficiency in multitasking and ability to prioritize simultaneous situations.
Excellent telephone etiquette and ability to communicate compassionately and professionally with patients using a microphone and headset.

Responsibilities

Continuously monitor multiple patients virtually to support fall risk and patient safety programs.
Observe patients, provide verbal redirection, and communicate promptly to help prevent at-risk behaviors.
Collaborate with onsite care teams.
Maintain patient confidentiality.
Document relevant observations in the electronic medical record.