Virtual Medical Receptionist (Welcomer)
About The Position
At Sterling Urgent Care, the Virtual Medical Receptionist (Welcomer) helps provide a seamless patient experience by greeting and assisting patients virtually through the WelcomeWare kiosk platform. The role manages patient check-ins, gathers demographic and insurance information, and completes front-end registration across multiple clinic locations. It requires accurate, efficient processing to support downstream billing teams and a warm, professional patient experience. The position uses eClinicalWorks (eCW) to enter patient information, capture insurance card images, support eligibility verification, and record point-of-service payments. The Welcomer monitors clinic capacity and patient flow and communicates with on-site clinical teams to help coordinate schedules and reduce wait times. The role follows quality assurance and financial compliance standards and works with the Lead Front-End RCC to review performance and improve workflows. The job operates within a 12-hour shift structure and may involve standard urgent care hours, including rotating weekends and holidays. Remote work may be available for candidates who meet the specified home-workspace, privacy, and internet requirements; otherwise, the employee will work full-time inside a physical Sterling Urgent Care clinic.
Requirements
- Must reside in Idaho, Utah, or Wyoming.
- 1–2+ years of experience in a high-volume call center, customer service, or medical front-office environment.
- Strong technical adaptability and comfort using dual screens, virtual communication hardware and software, and electronic medical record systems.
- Exceptional verbal and written communication skills, with the ability to convey warmth, empathy, and professionalism through a digital screen.
- Ability to multitask and maintain a high level of data-entry accuracy while managing a steady flow of patient check-ins.
- Ability to work standard urgent care hours, including 12-hour shifts and rotating weekends and holidays.
- For remote work: provide a quiet, private room with a closing door and no background noise or distractions; reliable high-speed internet suitable for continuous video streaming; and a professional, neutral background.
Nice To Haves
- Experience working in a medical setting.
- Experience with eClinicalWorks (eCW).
- Experience with WelcomeWare or similar kiosk systems.
Responsibilities
- Professionally greet, guide, and check in patients virtually across multiple clinics using the WelcomeWare platform.
- Enter patient demographic information and front-end billing details in eClinicalWorks (eCW), and capture high-quality images of insurance cards.
- Securely collect and record co-pays, self-pay fees, and outstanding balances while following financial compliance protocols.
- Electronically verify insurance eligibility in eCW and ensure intake information is accurate to help prevent downstream claim denials.
- Monitor real-time clinic capacity and patient flow, and communicate with on-site clinical teams to optimize provider schedules and reduce patient wait times.
- Meet Quality Assurance (QA) standards and collaborate with the Lead Front-End RCC to review scorecards and refine workflows.
Benefits
- Comprehensive benefits package for full-time employees.
- Opportunity to work with cutting-edge medical reception technology.
- Dynamic, supportive team environment with a clear structure for feedback and professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
