Virtual Customer Service Representative | Training Provided
About The Position
AO is seeking motivated individuals to join their growing team as a Remote Client Support Representative. In this role, you'll work directly with clients who have requested information about their benefits, helping them understand their options while providing outstanding service and ongoing support. This is an opportunity to make a meaningful impact while building a flexible, long-term career. The mission is to protect every child and serve all working people. Every conversation is an opportunity to educate, support, and help families make informed decisions about protecting what matters most. As a Remote Client Support Representative, you'll serve as a trusted resource for clients by providing guidance, answering questions, and delivering exceptional service throughout the client experience. You'll enjoy the flexibility of working from home while remaining connected to a collaborative, supportive, and growth-focused virtual team.
Requirements
- Excellent communication and active listening skills
- Positive attitude and professional demeanor
- Strong customer service and relationship-building abilities
- Adaptability and willingness to learn
- Self-motivation and accountability
- Ability to work independently in a remote environment
- Team-oriented mindset with strong collaboration skills
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone
- Quiet, professional workspace
- Be at least 18 years of age and legally eligible to work in the United States
- Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
- Complete required training and participate in virtual meetings
- Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
Nice To Haves
- Experience in Customer Service
- Experience in Client Support
- Experience in Retail
- Experience in Hospitality
- Experience in Healthcare
- Experience in Administrative Support
- Experience in Sales
- Experience in Call Center
- Experience in Education
Responsibilities
- Meet with clients virtually through Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Explain products and services clearly and professionally
- Assist clients with enrollment paperwork and benefit updates
- Review existing coverage and discuss available options
- Provide ongoing customer support and follow-up
- Maintain accurate client records and documentation
- Build trust through professionalism and empathy
- Develop long-term client relationships
- Deliver exceptional customer service with every interaction
- Support families with integrity and compassion
- Participate in virtual training and mentorship programs
- Attend team meetings and coaching sessions
- Continue developing communication, leadership, and client service skills
- Learn industry products, systems, and best practices
Benefits
- 100% Remote Work
- Work from anywhere in the United States
- No commuting
- Flexible scheduling options
- Modern virtual work environment
- Weekly Pay & Performance Bonuses
- Weekly compensation
- Performance incentives
- Recognition programs
- Leadership opportunities
- Comprehensive Training & Mentorship
- Structured onboarding
- Weekly virtual training
- Leadership coaching
- Ongoing professional development
- Company-provided life insurance
- Medical reimbursement program for qualifying representatives
- Residual income opportunities
- Leadership development
- Career advancement opportunities
- Industry-leading virtual tools
- Secure online systems
- Dedicated leadership support
- Collaborative remote culture
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
