Virtual Customer Care Representative | Training Provided

AIL•Detroit, MI

3d•Remote

About The Position

Globe Life AO is seeking motivated, dependable, and people-focused individuals to join their growing virtual team as Entry-Level Customer Service & Benefits Representatives. This is a 100% remote, independent contractor opportunity. Representatives will work virtually with individuals and families who have requested information about available benefits, helping them understand their options, answering questions, assisting with enrollment, and providing continued client support. No previous insurance experience is required, as the company provides training, mentorship, licensing guidance, and ongoing professional development. The role involves customer service, benefits education, relationship building, and consultative insurance sales. Compensation is commission-based rather than a guaranteed hourly wage or salary, with opportunities for weekly commission payments, performance bonuses, uncapped personal production potential, renewal income, long-term residual income, and leadership compensation.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable using Zoom and web-based applications
Be willing to participate in required training
Be willing and able to obtain the appropriate state Life & Health Insurance License before conducting licensed activities
Self-motivated
Coachable and receptive to feedback
Comfortable learning new technology
Able to work independently from home
Comfortable collaborating with a virtual team
Goal-oriented and motivated by results

Nice To Haves

Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, military service, call centers, client relations, or sales can be helpful—but is not required.

Responsibilities

Provide Exceptional Customer Service
Meet with clients virtually through scheduled Zoom and phone appointments
Connect with individuals who have requested information about available benefits
Listen to client needs and answer questions professionally
Create a welcoming and personalized client experience
Build long-term relationships through consistent communication and follow-up
Provide ongoing assistance to existing clients
Educate Clients About Their Benefits
Explain available life, accident, and supplemental health insurance options
Help clients understand coverage features and available choices
Identify individual and family protection needs
Recommend appropriate benefit solutions based on those needs
Answer questions clearly and accurately
Help clients make informed decisions regarding available coverage
Assist With Enrollment & Ongoing Support
Guide eligible clients through applications and enrollment
Assist with required documentation
Conduct policy reviews
Assist with beneficiary updates
Provide appropriate claims-related guidance and support
Maintain accurate digital client records
Manage appointments and follow-up schedules
Follow applicable company procedures and state insurance requirements