Virtual Care Coordinator - NYC, NY - 26-04277
NavitasPartners•New York, NY
•Onsite
About The Position
The Virtual Care Coordinator plays a vital role in supporting virtual patient care activities and enhancing patient-focused care across the healthcare system. This role will be instrumental in telehealth, remote patient monitoring, and virtual hospital programs, ensuring high-quality, safe, and efficient care while adhering to clinical and operational standards.
Requirements
- Strong interpersonal and communication skills
- Ability to navigate multiple technology platforms simultaneously
- Strong problem-solving, prioritization, and decision-making skills
- Excellent written and verbal communication in English
- High attention to patient safety, quality, and compliance
- Ability to function effectively in high-acuity environments
- Minimum 3 years of direct patient care experience
- Telehealth or remote patient monitoring experience
- Experience with policy development and quality assurance programs
- Familiarity with EMR/Epic systems
- Experience in identifying patient safety risks and changes in clinical status
- Collaboration with interdisciplinary teams in virtual care settings
- Understanding of regulatory, legislative, and organizational policies affecting telehealth
Nice To Haves
- Associate or Bachelor’s degree in a health-related field
Responsibilities
- Perform quality assurance, peer reviews, and program evaluations; recommend improvements to workflows and quality metrics
- Lead case reviews and collaborate on implementing solutions and monitoring outcomes
- Triage and assign cases for virtual monitoring and observation
- Develop and implement telehealth policies and workflows
- Maintain operational databases for tracking performance metrics, response times, and quality outcomes
- Train new staff on telehealth platforms, workflows, and documentation requirements
- Serve as a liaison between physicians, clinical staff, and technology vendors
- Monitor telehealth consults and follow-up visits using Epic
- Ensure timely and smooth operation of telehealth sessions
- Provide technical support to clinical staff and physicians, ensuring patient safety and workflow efficiency
- Escalate patient safety concerns and equipment issues when necessary
- Submit utilization and assignment reports each shift
- Maintain accurate documentation of patient behaviors, interventions, and safety events
- Participate in meetings and team briefs for continuous improvement
- Provide continuous remote observation and surveillance of patients
- Monitor vital signs, Foley catheter days, and central line days to identify early warning signs
- Escalate any changes in patient condition or behavior to the RN or physician promptly
- Ensure patient privacy and HIPAA compliance at all times
- Assist with interpretation services as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
