Virtual Care Coordinator - New York, NY - APNY

NavitasPartners•New York, NY

1d•Remote

About The Position

Navitas Healthcare, LLC is seeking a Virtual Care Coordinator for a contract position in New York, NY. This role is crucial for supporting telehealth programs by performing quality assurance, peer reviews, and trend analysis. The coordinator will be responsible for conducting monthly meetings with leadership to discuss virtual care metrics and workflows, as well as triaging and assigning virtual monitoring cases and managing patient eligibility tracking. A key aspect of the role involves monitoring real-time patient data to identify clinical changes, safety risks, and escalations. The coordinator will also provide support for telehealth platforms, troubleshooting system or workflow issues, and documenting clinical observations, interventions, and operational reports. Training staff on telehealth workflows, EMR systems, and documentation standards is also a responsibility. Collaboration with clinical teams, IT partners, and vendors is essential for workflow improvements. The position requires ensuring HIPAA compliance and patient privacy during virtual care delivery, and submitting shift reports to maintain operational efficiency.

Requirements

Minimum 3 years direct patient care experience required
2+ years telehealth or remote monitoring experience required
Experience with EMR systems
Strong analytical, communication, and multitasking skills
Ability to identify clinical risks and escalate appropriately
Familiarity with telehealth workflows and virtual care systems

Nice To Haves

Associate’s or Bachelor’s degree in a health-related field
Epic EMR system experience

Responsibilities

Perform quality assurance, peer reviews, and trend analysis for telehealth programs
Conduct monthly meetings with leadership on virtual care metrics and workflows
Triage and assign virtual monitoring cases and manage patient eligibility tracking
Monitor real-time patient data for clinical changes, safety risks, and escalations
Support telehealth platforms and troubleshoot system or workflow issues
Document clinical observations, interventions, and operational reports
Train staff on telehealth workflows, EMR systems, and documentation standards
Collaborate with clinical teams, IT partners, and vendors on workflow improvements
Ensure HIPAA compliance and patient privacy during virtual care delivery
Submit shift reports and maintain operational efficiency