Resident Manager - New York, NY

Rose Associates Inc.•New York, NY

1d•Onsite

About The Position

Rose Associates is a recognized market leader in multifamily and mixed-use real estate, based in New York City. They own, develop, and operate leading properties in urban markets from Philadelphia to Boston, covering all residential asset classes, including market, regulated, workforce, and affordable housing. Their dynamic services platform spans development, construction, property and asset management, leasing, marketing, and accounting/financial operations. They partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in their markets, managing more than 30,000 units across some 250 properties. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform (peer group of firms with 10-30,000 units being surveyed). Established in 1925, Rose Associates is a woman-owned business led by CEO Amy Rose, committed to a corporate culture of belonging and inclusion. Rose Associates is searching for a vibrant and experienced Resident Manager to oversee daily operations in their residential rental community. This position requires experience managing a minimum of 1000 units. Responsibilities include managing the building services team, ensuring staff performance, and maintaining resident satisfaction and financial success. The ideal candidate demonstrates exceptional leadership, adept problem-solving, and efficient multitasking. Clear communication, a solid grasp of building mechanical infrastructure, and strong organizational skills are key. The role also involves overseeing expenses, managing contractor performance, ensuring building compliance, monitoring systems, and implementing preventative maintenance for optimal building performance and resident contentment.

Requirements

Experience managing a minimum of 1000 units
A minimum of 4 years in maintenance and staff management
Strong self-management skills
Professional demeanor
Experience opening a new construction, lease-up building is required
Optimize building efficiency with sustainable energy practices, grid interactive maintenance, and modern security technologies
Proficient in various mechanical systems for cost-effective solutions
Possess the required licenses and certificates (Certificate of fitness S12, Certificate of fitness S-13 Certificate of fitness S-95, Certificate of fitness P-99, EPA 608 Universal)
Strong communication skills with staff, property management teams, and senior management
Work authorization
Clear communication
Solid grasp of building mechanical infrastructure
Strong organizational skills
Proficiency in navigating computers and property management software, to include Microsoft Office and Yardi

Responsibilities

Manage daily property operations
Prioritize tenant concerns, and ensure timely maintenance
Coordinate preventive maintenance, oversee compliance with audits and local laws, and manage repairs by obtaining vendor quotes and scheduling tasks
Implement corporate maintenance procedures, coordinate with contractors, negotiate and manage service contracts, and ensure compliance with quality, safety, and legal standards
Assist in budget development and management for building maintenance, regularly review variances, control expenditures, identify cost savings, and prepare reports for management
Respond to building emergencies
Supervise construction projects
Enforce safety protocols
Conduct inspections and training
Maintain accurate records, including investigating and reporting accidents/incidents
Oversee and assess staffing requirements within the building, ensuring optimal workforce management
Be present on-site and be able to move throughout the building to address building related matters and meet with tenants, staff, vendors and visitors
Respond to emergencies and be on call 24 hours