Virtual Card Support Specialist

Corpay • Brentwood, TN

5d • Hybrid

About The Position

Corpay is hiring a Virtual Card Support Specialist in its payments division and Corpay line of business, based in Brentwood, Tennessee. The role supports payment automation by contacting vendors on behalf of Corpay customers to resolve unprocessed or unsettled payments and help complete transactions. It requires strong attention to detail, multitasking ability, and advanced phone and customer service skills. The position is hybrid, with an assigned workspace in Brentwood, company-issued equipment, and formal hands-on training.

Requirements

• High school education or equivalent.
• At least one year of customer service or data-entry experience involving customer contact.
• Intermediate computer skills.
• Intermediate experience with Microsoft Word, Excel, and Outlook.

Nice To Haves

• College coursework.
• Knowledge of CRM and ticketing software.

Responsibilities

• Support customers and vendors through outbound calls to resolve unprocessed or unsettled transactions.
• Educate vendors on payment processes.
• Verify contact and remit-to information for electronic payment processing.
• Accurately enter information into the database.
• Maintain accurate notes of supplier contacts and outreach attempts.
• Create follow-up tickets based on vendor requests.
• Coordinate refunds and reissues with the Payment Modifications and Vendor Retention teams.
• Follow strict compliance procedures and maintain confidentiality.
• Perform miscellaneous projects and duties as assigned.

Benefits

• Medical, dental, and vision benefits available beginning the first month after hire.
• Automatic enrollment in the 401(k) plan, subject to eligibility requirements.
• Company-wide virtual fitness classes.
• PTO offerings that include major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers, including wireless, gym, and car-rental providers.
• Philanthropic support for local and national organizations.
• Company-wide contests and prizes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED