Card Operations Specialist

Consumers Credit Union•Lake Forest, IL

1d•$18 - $28•Hybrid

About The Position

Consumers Credit Union is hiring an entry-level Card Operations Specialist for a flex/hybrid position. Part of the work week is onsite at the Lake Forest office, and the remainder is remote from home. The specialist assists members reporting debit card fraud or disputes, researches and resolves inquiries, verifies lost, stolen, or fraudulent cases, and completes account documentation. The role works with internal teams including Business Intelligence, Fraud, and Risk.

Requirements

High school diploma or GED.
At least 2 years of experience in banking, a call center, financial services, card or loan servicing, or a related field.
Ability to work independently as a self-starter.
Ability to work in a fast-paced environment where accuracy is required.
Proficiency with computer systems and software applications.
Professional verbal and written communication skills.
Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m.

Responsibilities

Review, investigate, and process debit card fraud cases and disputes, keeping members updated on case status.
Provide account credits or debits when necessary and report cases to agencies.
Submit claims to the card processor, VISA, and insurance as part of the dispute process.
Provide members with information and directions about account status, requests, payments, rights, and obligations.
Process card applications, including setting up card accounts, ordering cards, creating cardholder files, and updating and tracking applications.
Research member inquiries by reviewing transactions, payments, and account history using various systems.
Support internal teams by answering questions and confirming information so members can be kept informed.
Coordinate with Business Intelligence, Fraud, and Risk teams to identify trends and root causes.
Prepare scheduled and ad hoc reports to inform departments and management of actions relevant to their areas.