Card Operations Specialist

CCU•Lake Forest, IL

1d•Hybrid

About The Position

Consumers Credit Union is hiring an entry-level Card Operations Specialist in a flex/hybrid arrangement. The employee will work part of the week onsite at the Lake Forest office and the remainder remotely from home. The role assists members with debit card fraud reports and disputes, researching and resolving inquiries, verifying lost, stolen, or fraudulent cases, and completing required account documentation. The specialist works with internal teams including Business Intelligence, Fraud, and Risk. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The salary range is $18.34–$27.51 per hour, and the role is eligible for an annual bonus opportunity. Compensation offers consider factors such as skills, experience, training, licensure, certifications, and business needs. Eligible employees may participate in medical plans (High Deductible, HMO, and PPO), dental and vision coverage, spending accounts, short- and long-term disability, life insurance, and other plans effective on the date of hire. Employees may participate in the 401(k) savings plan at any time. Automatic enrollment in the pension plan follows six months of employment and 1,000 hours of service, subject to reaching age 20.

Requirements

High school diploma or GED.
At least 2 years of experience in banking, a call center, financial services, card or loan servicing, or a related field.
Self-starter with the ability to work independently.
Ability to work in a fast-paced environment where accuracy is required.
Proficiency with computer systems and software applications.
Professional verbal and written communication skills.
Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m.

Responsibilities

Review, investigate, and process debit card fraud cases and disputes while keeping members informed of status updates.
Provide account credits or debits when necessary and report cases to agencies.
Submit claims to the card processor, VISA, and insurance as part of the dispute process.
Provide members with information and directions about account status, requests, payments, and their rights and obligations associated with their accounts.
Process card applications, including setting up card accounts, ordering cards, creating cardholder files, and updating and tracking applications.
Research member inquiries by reviewing transactions, payments, and account history using various systems.
Support internal teams by answering questions and confirming information so members can be promptly informed.
Communicate with Business Intelligence, Fraud, and Risk departments to identify trends and root causes.
Prepare and complete scheduled and ad hoc reports to inform departments and management of relevant actions.