Card Services - Operations Manager

Piermont Bank•New York, NY

15h•$100,000 - $135,000

About The Position

Piermont Bank is hiring a Card Services – Operations Manager to support and scale the operational infrastructure for its card-issuing and embedded-payments business. The role works with payment networks, processors, fintech partners, and teams across the Bank, with ownership of day-to-day card program operations. Areas include BIN/ICA sponsorship and network requirements, processor management, card lifecycle operations, and program support. The successful candidate will bring card-issuing operations experience and help build structured, scalable processes as the card portfolio grows. The position also supports audits, examinations, certifications, and internal reviews related to card operations and payment network requirements. The hiring range is $100,000 to $135,000 per year. Compensation may also include a bonus and/or incentives, along with medical, dental, vision, 401(k), and other benefits.

Requirements

3–5 years of experience in card issuing and payment network operations.
Hands-on knowledge of BIN/ICA sponsorship, including payment network credentials, certifications, and quarterly reporting requirements.
Prior experience working with a card-issuing sponsor bank is required.
Experience working directly with payment networks, processors, fintechs, or card program partners.
A solid understanding of card lifecycle operations, with exposure to areas such as transaction processing, disputes, chargebacks, settlement, and reconciliation.
Bachelor’s degree or equivalent combination of education and relevant experience.
Strong attention to detail and ability to manage multiple operational priorities in a regulated environment.
Excellent communication and relationship-management skills.
Collaborative, solutions-oriented mindset and ability to work effectively across functional teams.

Nice To Haves

Experience with third-party card-issuing processors is strongly preferred.

Responsibilities

Own key aspects of end-to-end card-issuing operations, including network onboarding, credential management, certifications, and ongoing program support.
Manage BIN/ICA sponsorship activities, including payment network credentials, certifications, reporting, and quarterly network requirements.
Serve as an operational partner to payment networks, card processors, and fintech clients, helping drive timely resolutions and a strong partner experience.
Coordinate with third-party card-issuing processors across the card lifecycle, including issuance, transaction processing, disputes, chargebacks, and reconciliations.
Monitor program and operational performance, identify gaps and opportunities, and develop scalable processes as the card portfolio grows.
Partner with Compliance, Risk, Technology, Product, and Client Care to help ensure programs operate effectively and meet the Bank’s risk and regulatory expectations.
Troubleshoot complex operational issues by coordinating across networks, processors, clients, and internal stakeholders.
Support audits, examinations, certifications, and internal reviews related to card operations and payment network requirements.
Identify opportunities to strengthen and improve the business and its efficiency.