Virtual Branch Support Analyst, Central Southeast Region

Citi • Maryland Telecommuter, IL

3d • $64,620 - $90,180 • Remote

About The Position

The Virtual Branch Support Analyst works within the Virtual Branch Support department and provides daily remote support to retail branches in the Central Southeast Region. The role reviews sales, service, and financial transaction details and provides leadership, support, and coaching when the Branch Manager is unavailable. It also completes centralized risk-control activities based on business needs. The successful candidate has extensive knowledge of retail branch banking and risk and control activities, strong analytical judgment, organization, and communication skills. The candidate should be based within the Central Southeast Region footprint: Florida, Washington, D.C., Maryland, Virginia, or Illinois.

Requirements

• 2 to 5 years of relevant experience.
• Extensive knowledge of retail branch activities and the branch control environment.
• Strong organization and time-management skills, including the ability to produce quality work under time constraints.
• Excellent analytical ability and decision-making skills to assess the materiality of information under review.
• Strong computer skills, including extensive knowledge of branch-specific systems and Microsoft Office products.
• Excellent written and oral communication skills, including the ability to clearly articulate issues.
• Strong interpersonal skills.
• Bachelor’s or university degree, or equivalent experience.
• Based in the Central Southeast Region footprint: Florida, Washington, D.C., Maryland, Virginia, or Illinois.

Responsibilities

• Provide real-time transactional support to assigned branches using communication tools.
• Remotely review key transactions requiring supervisory oversight, as defined by the business.
• Promote the use of computer-assisted assessment tools and techniques to improve quality-control efficiency.
• Complete the core review curriculum according to productivity standards.
• Complete ad hoc centralized control activities as required by management.
• Provide performance feedback to Branch Managers and branch staff.
• Participate as needed in branch management routines, including branch huddles and Area and Market focus calls.
• Participate in evaluating the consistency and effectiveness of branch processes within the quality-control scope.
• Assess risk in business decisions, consider the firm's reputation and the safeguarding of Citi, client, and firm assets, support compliance with applicable laws and policies, apply sound ethical judgment, and transparently escalate, manage, and report control issues.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level