VIP Transportation Specialist

Caesars Entertainment • Indianapolis, IN

3d

About The Position

The VIP Transportation Specialist provides safe, timely, and professional transportation for VIP guests, executives, and team members. The role delivers personalized, family-style service, maintains a professional appearance and demeanor, and protects guest confidentiality and privacy. The specialist coordinates transportation schedules with the Security department and collaborates with the Executive Host team to support VIP guest needs. Duties also include vehicle inspections and upkeep, accurate trip and incident documentation, and support for special events, group transportation, and airport transfers.

Requirements

• Previous chauffeur, executive driver, or luxury transportation experience is required.
• Exceptional customer service and communication skills.
• Demonstrated emotional intelligence and the ability to interact professionally with a diverse range of guests.
• Polite, respectful, and courteous demeanor with impeccable manners.
• Strong interpersonal skills and the ability to build positive guest relationships.
• Ability to maintain confidentiality and exercise discretion when interacting with VIP guests.
• Valid driver's license with a clean driving record.

Nice To Haves

• Previous chauffeur, executive driver, or luxury transportation experience in a guest-focused or hospitality environment is preferred.

Responsibilities

• Provide safe, timely, and professional transportation for VIP guests, executives, and team members.
• Deliver personalized, exceptional family-style service and accommodate reasonable guest requests and preferences.
• Open vehicle and building doors and assist guests entering and exiting vehicles and facilities.
• Load and unload luggage and personal belongings.
• Maintain a professional appearance and demeanor and exercise confidentiality and discretion when interacting with VIP guests.
• Coordinate transportation schedules and communicate with the Security department for dispatching purposes.
• Collaborate with the Executive Host team to coordinate and support VIP guest needs.
• Inspect vehicles before and after use and maintain their cleanliness and organization.
• Complete logs, trip records, mileage reports, incident documentation, and departmental status reports accurately and promptly, including reports of vehicle damage and conditions requiring attention or repair.
• Report unsafe or hazardous conditions.
• Obey traffic laws on and off property and immediately report traffic citations to the Security Shift Manager.
• Support special events, group transportation, airport transfers, and other transportation-related assignments as needed.
• Build rapport and lasting relationships with guests to encourage repeat visits.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed