VIP Transportation Specialist

Caesars Entertainment • Indianapolis, IN

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About The Position

The VIP Transportation Specialist provides safe, timely, and professional transportation for VIP guests, executives, and team members while delivering personalized, family-style service. The role requires a polished and courteous demeanor, discretion when interacting with VIP guests, and a focus on guest comfort throughout the transportation experience.

The specialist coordinates transportation schedules and communicates with the Security department for dispatching, supports the Executive Host team, and assists with special events, group transportation, airport transfers, and other transportation assignments. The role also includes inspecting and maintaining vehicles, completing accurate trip and incident records, and reporting unsafe conditions, vehicle damage, maintenance needs, and traffic citations.

Requirements

• Previous chauffeur, executive driver, or luxury transportation experience.
• Exceptional customer service and communication skills.
• Demonstrated emotional intelligence and the ability to interact professionally with a diverse range of guests.
• Polite, respectful, and courteous demeanor with impeccable manners.
• Strong interpersonal skills and ability to build positive guest relationships.
• Ability to maintain confidentiality and exercise discretion when interacting with VIP guests.
• Valid driver's license with a clean driving record.

Nice To Haves

• Previous chauffeur, executive driver, or luxury transportation experience in a guest-focused or hospitality environment.

Responsibilities

• Provide safe, timely, and professional transportation for VIP guests, executives, and team members.
• Deliver personalized, exceptional family-style service throughout the transportation experience.
• Open vehicle and building doors and assist guests entering and exiting vehicles and facilities.
• Load and unload luggage and personal belongings.
• Accommodate reasonable guest requests and preferences to ensure comfort.
• Establish rapport and build lasting relationships with guests to encourage repeat visits.
• Coordinate transportation schedules and communicate with the Security department as needed for dispatching.
• Collaborate with the Executive Host team to coordinate and support VIP guest needs.
• Support special events, group transportation, airport transfers, and other transportation-related assignments as needed.
• Inspect vehicle condition before and after use and maintain vehicle cleanliness and organization.
• Complete logs, trip records, mileage reports, and incident documentation accurately and on time.
• Provide timely departmental documentation and reports, including vehicle damage, statements, and conditions requiring attention or repair.
• Report unsafe or hazardous conditions.
• Follow traffic laws, company policies, and safety standards; promptly report traffic citations to the Security Shift Manager.
• Maintain a professional appearance and demeanor and protect guest confidentiality through discretion.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed